The worst experience that I've ever had with this agency.
When I moved in to the flat last July the rooms were dirty and there was an odour coming from the carpets and totally stained bed.
I called the agency and they arranged cleaning the carpets and the mattress has been replaced within a week.
I complaint about the freezer as well but it's never been replaced. The shelves on the door were all damaged.
Last month I moved out from this flat. I have cleaned the flat to very high standard cleaning windows inside and outside, carpets, kitchen, toilet. The inventory stated that the exctractor hood was dirty. I spent lots of time to clean it but it was impossible to clean it completely. Previous inventory before I moved in stated it was dirty, and definitely I left it in better condition than before I moved in. Of course the agency took the money out of the deposit charging for cleaning and discoloured silicon and walls in the bathroom.
I've also asked about the reference as it was required for my new landlord. I've been told that I have to pay £30 pounds to provide me with the reference. Ridiculous. I had to pay for it. I found out that it is illegal in Scotland to charge any additional fees but this agency actually do this.
When I asked them that it's illegal to charge for this I received reply 'We are under no legal obligation to compile a reference for outgoing clients and therefore entitled to charge for this service'.
Not recommend to anyone. I've dealt with another letting agencies in the city but never had these problems as with them.
706 days ago