The staff in Glenrothes were so warm, friendly and enthusiastic in helping us buy our first home. Such a pleasure to deal with. We highly recommend them for buyers and sellers.
27th Feb 2018 (3 years ago)
Rented with the Dundee branch.
Viewed the property when the tenant was still in, got the keys after they had left from the office.
When I opened the door, I was horrified.
Urine stained mattresses, hair everywhere, blood on another mattress and up the walls, and the place was filthy.
Noone from the office would come up and see the mess I was moving in to, and advised me the place had been cleaned to a high standard. Clearly you have pretty screwed views of what a high standard is.
It took ages to get them to uplift the bloody mattress and urine soaked mattress, and in the meantime, I had to clean the deritus left from the previous tenant!!! Disgusting.
Next issue - height of winter and the boiler/heating wasn't working. They were quite happy to leave us without heat or hot water for almost 2 weeks. Thankfully, we found a plumber who kindly came to help us.
Next issue - the boiler was leaking and we could have died of C02 inhalation as the monitors didn't detect it.
Countless issues with the boiler, and each time I reported a new issue, I was told "the boilers already been fixed" NO! These were new issues and they were not quick to help us out.
There was a leak external to the property, which our neighbour contacted the owner directly about and funnily enough, it was fixed (without our knowledge or input) the next day. But issues to safety can be left....good one.
On leaving the property, we made sure it was clean, and WAY cleaner than how we moved in to it. We were charged a cleaning fee. HILARIOUS. By then we had moved far, far away and in no mood to fight any longer.
Put it this way - I hadn't left the place covered in blood, urine, hair or toenails so saying it wasn't clean was an absolute insult.
I was honestly not touch this company nor Countrywide (their overlords) with a barge pole.
18th Oct 2018 (3 years ago)