I had a great experience with Ethan from the West Hampstead Team. He was kind, patient and truly responsive throughout the whole process. In just a few days he found me the right house for my stay in London. A very positive experience, thank you, Ethan!
3rd Sep 2021 (7 weeks ago)
Foxtons have no consideration for tenants whatsoever, and charged us outrageous fees for doing next to nothing. The moment we had signed our contract, they stopped answering our questions, and when our landlord repeatedly breached our contract, they sided with him again and again because he was the one paying them a monthly fee. When we finally managed to get out and they were required to show people around the flat, a member of staff stole a set of keys from the dining room table that they had no rights to, leading to a panic because we believed they had been lost.
This branch are only interested in whoever can bring in the money - and unfortunately, that is the landlord and not the tenant. The staff are generally brash, pushy and remind me a great deal of used car salesmen. I wouldn't sign with them again for any property, and am thrilled to be away from such a rude and unhelpful company.
7th Sep 2016 (5 years ago)