I truly appreciate the 5 star service received by Tia from Dexter. She genuinely took the time to understand what I am looking for and why. Many estate agents call me whenever they get something on the market but when Tia rings I know that it will match my requirements and budget and so far each viewing has been a good investment of time. She is extremely flexible working around my busy schedule and limited availability which I really appreciate. Very friendly in nature, always a big smile to greet me and always full of energy it's simply an absolute pleasure dealing with her. With an unparalleled service and caring nature I am sure I will be able to find the perfect home for me in the coming weeks. Thank you for being such a superstar - your hard work and willingness to go the extra mile never goes unnoticed. I have recommended Tia to all my friends!
I wouldn't leave any stars if there's a option. the maintenance team never sort out the problem. everyone in this agency just shift the blame to other shoulders. Always said we give us a call back and never call back. High agency fees and nothing works. Filed several complains but nothing sort out. the worst service I ever had. btw, we contacted the maintenance team about our window problem a week before Christmas, and called few times. they said someone will contact us after New Year. I guess it will be after the new year of 2020 since we haven't received any calls or emails regarding the problem!
All the members of the team have a great comunication with their customers.
Krystal did a great job, she had a lot of patience as I am a very picky person and she definitely found the best flat for me and my friend.
Ana Andreea Lorena
Not helpful and inflexible during the negotiation process. All the time protecting the landlord and pushing for a higher market price.
Alex provided an excellent proactive service. Especially valued his willingness to counsel realism in pricing and to adjust expectations in a changing market. Also very capable in closing the sale. The office as a whole also provided an efficient backup service in regard to administration and post sales
We were able to rent a property through this branch. The property was made available on the correct date as per our requests and the staff were very friendly.
However, it was a very unorganised and unprofessional process and we were charged fees that our previous real estate did not charge us. We weren't given information about the property even though it was requested.
Ludlowthompson really helped me with my search. I let them know that I had a tight schedule to work towards and they did everything they could to make it happen. Michael showed me around the property and Daniela moved quickly to make sure I was in by the date I wanted. Couldn't recommend them any more!
Never ever go with this agency. Only if I could give a 0. Or negative.
They will make everything so complicated and never ending that you feel frustrated and humiliated. They lied to us multiple occasions and mislead us several times.
The last thing that they tried is to charge us 150£ for turning the heating on. Although we told them there is nothing wrong with the heating, the knobs are missing from the radiators and we need help. They said it is not their responsibility to help us.... Worst agency I have ever been with.
I still have no heating...
Being first-time buyers in London can be a scary process, but our Estate Agent (Nouri @ Foxtons West Hampstead) could not have been more helpful. He is very knowledgeable and easy to get along with and what we liked most was that he was great at taking on board all of our requirements. Thanks for all your help Nouri!
We took a Short Let through Kate at Foxtons West End Lane and had an agreement with her that they would speak to us and offer for us to extend before offering the flat to anyone else. Just before Christmas they then let the flat we were living in to someone else without speaking with us or writing to us, breaking the agreement they had with us. Despite the fact that numerous other Foxtons agents called us to try and offer us alternatives, no one in Foxtons management took responsibility for the way they treated us. Do not deal with these people.
I've just moved to London for work and I needed to find a one bedroom flat near central London on short notice. I didn't realise how competitive the London rental market would be, but Devan was excellent. He was very helpful and made the search much easier for me.
They’re not nice people. Simple. I tried to give them a chance and for them to sell my flat but they were 95% slime and 5% competent. They even had the audacity to ask me to sign a blank contract so they could “fill it out later”. Amazing.
It is no way surprising that they have manipulated their rating on google with all these ‘5 star’ reviewers who just happen to have only ever written one google review...