Huge thanks to Ahmad and Danielle for so patiently and pleasantly holding my hand throughout the entire rentals process. I am very grateful for their help and could not recommend Foxtons Notting Hill more highly.
Contacted them two months ago looking for a flat. A guy name Tom was very nice on the phone but not once in person. He argued that I said my limit was 1,300 pcm while I said 1,200 pcm. However, he showed us 4 flats, none of them under 1,300 (the cheapest was 1,350), insisting in that "the normal thing is to spend the 80% of the salary on the rent. Well, that may be your case Tom, but I don't want to struggle every month to pay my bills. He rudly insists so much on this that he even took a calculator and started calculating how much money we would still have after paying 1400 for a 1 bedroom flat near Portobello Market (btw, I thought the limit supposed to be 1300...). He also added that we will not find a 1 bedroom flat for less than 1300, unless we go to live to heathrow. Well, guess what Tom, we find it in Hackney for 1150, and it is not the crappy flats you showed to us (one of them included the landlords -an old couple that, I guess, wasn't expecting having two girls living together- living on the second floor of the building). I am not saying this the experience you will get with Foxtons. Not at all, at the same time colleagues from Foxtons Archway, Ealing and Greenwich were being incredibly kind and professional with us. I just believe this particular "Tom" from Foxtons Notting Hill is only used to work with wealthy people that would pay whatever they asked for a old, muddy, crappy flat in Kensington. It's fine, just tell me from the begining and don't go wasting my time.
My search was handled by Jessica. Excellent knowledge of the property market. Efficient professional service. Responsive and understanding of client needs.
I have dealt with many estate agents over the years but Jessica Bishop of Knight Frank St Johns Wood has shown outstanding qualities in a challenging market in a cool and calm way. She doesn't rest until the job is done.
Very happy indeed with the overall service - Nishaad was brilliant in finding a tenant within only a few days (after expertly negotiating a few offers) and has been incredibly helpful and courteous with all of my questions thereafter, going above and beyond to help me (as I'm based overseas). Melodie has also been wonderful - she was invaluable in getting the tenant into the flat within 2 working days! Unbelievable. Thank you to everyone.
"TEAM KFH Bayswater"... what can I say...well I can say straight out the the gate is that it is a GREAT team.
I have, in the last five years, bought, sold, and rented out numerous properties with Paul Hyman and his team.
I have nothing but praise for the way the team handled all aspects of purchase, sale, and rental. The team has always made me feel special, looked after, respected and represented in the best possible way.
And, furthermore, I have seen them do the same with the other parties involved in the transactions.
If you want to buy, sell or rent a property in the Bayswater/Lancaster Gate area this is the team to represent you - hands down no one else can beat them for a 5 star service and knowledge of this area.
David, Alex and the rest of the staff did a great job handling the sale of our flat. In a slow market they guided a difficult sale through to completion and kept everyone - ourselves, the buyers and the solicitors - happy and moving forward. A real pleasure to have dealt with them.
We were able to rent a property through this branch. The property was made available on the correct date as per our requests and the staff were very friendly.
However, it was a very unorganised and unprofessional process and we were charged fees that our previous real estate did not charge us. We weren't given information about the property even though it was requested.
We had the most pleasant agent experience with Daniel Avci from Winkworth (the St John's Wood branch). Daniel was sharp, professional, to the point and extremely clear and responsive. Everything (from the first viewing to completing the documentation and checking in the property, was dealt with in a very pleasant and professional way. Having rented in London for 7 years now, this was the first time that we didn't have any mistreatment / hidden fees or other last minute unpleasant surprises - so we do consider ourselves lucky. Thank you Daniel.
We had an excellent experience during our initial rental with the estate agent from Winkworth, however the check-out process from the flat was abysmal. The manager of the property, Agnieszka Kostanowicz, was an extremely poor liaison between us (the renters) and the landlord. Despite being called good tenants and leaving the apartment in excellent condition, as told to us by our estate agent from Winkworth, Aggie (as she is known) tried to justify taking two-thirds of our security deposit to pay for fees and "damages" done to the property that were obviously conflated to get more money for the landlord. Be careful negotiating your security deposit with her.
I had a great experience working with Greta from Foxtons while I was looking for a flat in Maida Vale. She's helped me find and secure an excellent property! I would recommend working with her to anyone.
There was a stinky rotting hole in the floor of the bathroom, Foxtons ignored all emails about it for 6 months. Then they sent someone around to cover the hole with newspaper. A further 6 months later we realised they were never going to fix the hole and moved out.