I arrived at Dexters St. John’s Wood earlier today for some enquires and I honestly haven’t received such impeccable service in a very long time. Jody who is a letting consultant was so lovely, she answered all my questions with ease, she was really well informed and made me feel extremely comfortable. 10/10 service, manners and professionalism.
Worst experience ever. I rented a flat from dexters and on the day I moved in I discovered the windows were broken. It took them 3 months to get them fixed. Worst of all this was during the winter period. Their excuse was the landlord wanted to send his own contractor. They are over protective of their landlords and are extremely careless towards the tenants. Dishonest and deceptive team I do not recommend this agent to anyone. As you can see from the reviews they only acknowledge and reply to the good reviews and ignore everything else. Dishonest!
Had a great experience. The team was very helpful and supportive in our acquisition. Very grateful to Umed for his advice and suggestions to make the transaction safe and smooth.
The "service" received from Chestertons Hyde Park office is literally so bad it cannot conceivably be called a service.
An agreement was signed by both parties on a prospective sale agreeing to commission of 1.25%. The property was sold and Chestertons sent an invoice charging commission at 1.5%. When I refused to pay the difference, the South African sales manager Dylan James turned up at my house and literally tried to kick my front door in. My teenage daughter was inside and terrified. Mr James proceed to loiter at my front door for the best part of an hour - smoking cigarettes, shouting and threatening violence. Upon eventually returning to his office he called me and threated to employ heavy-handed debt collectors if I didn't cough up. I refused to pay a penny more than the rate agreed. Mr James eventually and ungracefully accepted.
This firm is arrogant, dishonest, and inefficient.
I recently dealt with David Moreton and his team at West Hampstead, I cannot put into words how efficient and hard-working they all are individually. I now understand why they are the most popular estate agent in West Hampstead. A few people had recommended them, but to be honest I wasn’t expecting anything special. However, I have to say from beginning to end the service was great and they made what is generally a pretty stressful time a lot smoother. One of David’s reviews said ‘Trust him as you would your own mother, he will deliver’, I totally agree.
We were able to rent a property through this branch. The property was made available on the correct date as per our requests and the staff were very friendly.
However, it was a very unorganised and unprofessional process and we were charged fees that our previous real estate did not charge us. We weren't given information about the property even though it was requested.
Complete Ltd have been a fantastic agent. The property I rent is extremely well maintained and a good price. The team at Complete are very responsive and always extremely helpful and friendly. Adam Carter, the property manager, has been fantastic. He has always been very quick to act when things have needed fixing in the flat, and is incredibly supportive and accommodating of the things we need. I would recommend Complete Ltd and would use them again.
Throughout the tenancy, Complete were very hands off but fine. Within the first year, our locks were changed without our knowledge and permission and I only found out as I came home from work to see that my key did not work, I wasn't informed by them. This lack of communication from their side seems to be common.
Having reported a number of issues to them, they've never sent anyone to have a look or repair the issues and I am concerned that I will be charged for these upon leaving.
We are due to leave our property managed by them and have been made to pay a referencing fee which is not mentioned anywhere in our contract and they do not have the right to charge. As they were refusing to release our references to our new property, we've had to pay this fee. The first I heard about payment being needed for this fee was from our referencing company NOT from Complete.
They have also lied to the referencing agency about our rent being consistently 1-2 days late for 2 years. If this was the case, which is not, why has this not been raised with us for the 2 years we have lived in their property?
I've had numerous property managers, all of which seem as incompetent as the last. The only positive in this review is that I will not have to deal with them any long.
I would not advise renting a property through them as you will be left woefully unsatisfied.
Excellent service from David Key agents in Harringay. Andrew Seemungal in particular has been extremely helpful. His swift response to all enquiries has been second to none! Always taking care to explain everything in detail. He has made the whole process of renting a property smooth and efficient.
David Key advertised some good rental properties. Andrew Seemungal is the Senior Negotiator there and helped us close a contract for a price that was within our budget. Any problems Andrew was quick to ensure that they were resolved which made the experience easier as it can be quite stressful. For me the courtesy, honesty shown by Andrew is what prompts me to post this review.
I have worked with Nathan white and he is the most professional and efficient estate agent I have worked with. He knows exactly what I am looking for and has been very proactive.
He was very helpful and made whole process an absolute pleasure, such a great service.
I will be using him for the purchase and resale for all my future dealing.
Will definitely recommend!
Thank you Nathan!
Foxtons have no consideration for tenants whatsoever, and charged us outrageous fees for doing next to nothing. The moment we had signed our contract, they stopped answering our questions, and when our landlord repeatedly breached our contract, they sided with him again and again because he was the one paying them a monthly fee. When we finally managed to get out and they were required to show people around the flat, a member of staff stole a set of keys from the dining room table that they had no rights to, leading to a panic because we believed they had been lost.
This branch are only interested in whoever can bring in the money - and unfortunately, that is the landlord and not the tenant. The staff are generally brash, pushy and remind me a great deal of used car salesmen. I wouldn't sign with them again for any property, and am thrilled to be away from such a rude and unhelpful company.