Great service and help. Oliver is a very good professional and helped to find the best flat for us. Many thanks!
Avoid at all cost! Organised scam at the end of tenancy!
During tenancy, the agency took weeks before fixing major issues such as broken windows in winter.
At the end of tenancy, the landlord claimed over 2 weeks of rent for a professional clean and minor scratches on the floor and walls that existed prior to the start of the tenancy.
Anscombe uses a one-man inventory agency company dubbed Ft2 inventories. This agency conducts a light check-in inventory report at night time and a very detailed check-out inventory report at day time. The flat was left spotless after a 280GBP professional clean yet Ft2 inventories reported the flat was not cleaned up to professional standards.
Landlord and Anscombe backed down from the claim after weeks of muscling up and proving that claim was unfounded.
I recently signed a new tenancy agreement with the help of Karan Kumar of Foxton's Notting Hill office. Karan provided an excellent level of service throughout. I was really impressed by the properties put forward, which helpfully included a range of price points all within budget and all of which took into account my requests. Having seen the properties, I had a really good feel for what was on the market. Karan was then very helpful in getting all the necessary paperwork processed and we were able to finalise the tenancy much more quickly than I had anticipated. As I am short on free time because of work, his availability and quick response time was hugely appreciated and left me with a very positive feeling about the whole process. I look forward to moving in!
Contacted them two months ago looking for a flat. A guy name Tom was very nice on the phone but not once in person. He argued that I said my limit was 1,300 pcm while I said 1,200 pcm. However, he showed us 4 flats, none of them under 1,300 (the cheapest was 1,350), insisting in that "the normal thing is to spend the 80% of the salary on the rent. Well, that may be your case Tom, but I don't want to struggle every month to pay my bills. He rudly insists so much on this that he even took a calculator and started calculating how much money we would still have after paying 1400 for a 1 bedroom flat near Portobello Market (btw, I thought the limit supposed to be 1300...). He also added that we will not find a 1 bedroom flat for less than 1300, unless we go to live to heathrow. Well, guess what Tom, we find it in Hackney for 1150, and it is not the crappy flats you showed to us (one of them included the landlords -an old couple that, I guess, wasn't expecting having two girls living together- living on the second floor of the building). I am not saying this the experience you will get with Foxtons. Not at all, at the same time colleagues from Foxtons Archway, Ealing and Greenwich were being incredibly kind and professional with us. I just believe this particular "Tom" from Foxtons Notting Hill is only used to work with wealthy people that would pay whatever they asked for a old, muddy, crappy flat in Kensington. It's fine, just tell me from the begining and don't go wasting my time.
After a long day of property viewings Paul's professionalism and helpfulness stood out and made finding our new London home so easy and enjoyable. Would definitely recommend working with him and the KFH team!
We were able to rent a property through this branch. The property was made available on the correct date as per our requests and the staff were very friendly.
However, it was a very unorganised and unprofessional process and we were charged fees that our previous real estate did not charge us. We weren't given information about the property even though it was requested.
We had the most pleasant agent experience with Daniel Avci from Winkworth (the St John's Wood branch). Daniel was sharp, professional, to the point and extremely clear and responsive. Everything (from the first viewing to completing the documentation and checking in the property, was dealt with in a very pleasant and professional way. Having rented in London for 7 years now, this was the first time that we didn't have any mistreatment / hidden fees or other last minute unpleasant surprises - so we do consider ourselves lucky. Thank you Daniel.
We had an excellent experience during our initial rental with the estate agent from Winkworth, however the check-out process from the flat was abysmal. The manager of the property, Agnieszka Kostanowicz, was an extremely poor liaison between us (the renters) and the landlord. Despite being called good tenants and leaving the apartment in excellent condition, as told to us by our estate agent from Winkworth, Aggie (as she is known) tried to justify taking two-thirds of our security deposit to pay for fees and "damages" done to the property that were obviously conflated to get more money for the landlord. Be careful negotiating your security deposit with her.
Chancellors were great in making the process of securing a flat easy and quick - Fred Cox was very friendly, professional, and always eager to help. Thank you!
Professionalism, honesty and follow-up communication was paramount to our search for a rental property in London and we were pleased to have met Leonardo Silva from Anscombe & Ringland. Leonardo took the time to first understand our requirements and then plan viewings based on our preferences; all the time listening at each visit to further refine the search. His follow-up was also first rate. Whilst we didn't discover the property for us on this occasion, we thank Leonardo for giving up his time and working with us. Can highly recommend Leonardo for your letting search in London.