Great service and help. Oliver is a very good professional and helped to find the best flat for us. Many thanks!
Avoid at all cost! Organised scam at the end of tenancy!
During tenancy, the agency took weeks before fixing major issues such as broken windows in winter.
At the end of tenancy, the landlord claimed over 2 weeks of rent for a professional clean and minor scratches on the floor and walls that existed prior to the start of the tenancy.
Anscombe uses a one-man inventory agency company dubbed Ft2 inventories. This agency conducts a light check-in inventory report at night time and a very detailed check-out inventory report at day time. The flat was left spotless after a 280GBP professional clean yet Ft2 inventories reported the flat was not cleaned up to professional standards.
Landlord and Anscombe backed down from the claim after weeks of muscling up and proving that claim was unfounded.
I recently signed a new tenancy agreement with the help of Karan Kumar of Foxton's Notting Hill office. Karan provided an excellent level of service throughout. I was really impressed by the properties put forward, which helpfully included a range of price points all within budget and all of which took into account my requests. Having seen the properties, I had a really good feel for what was on the market. Karan was then very helpful in getting all the necessary paperwork processed and we were able to finalise the tenancy much more quickly than I had anticipated. As I am short on free time because of work, his availability and quick response time was hugely appreciated and left me with a very positive feeling about the whole process. I look forward to moving in!
Contacted them two months ago looking for a flat. A guy name Tom was very nice on the phone but not once in person. He argued that I said my limit was 1,300 pcm while I said 1,200 pcm. However, he showed us 4 flats, none of them under 1,300 (the cheapest was 1,350), insisting in that "the normal thing is to spend the 80% of the salary on the rent. Well, that may be your case Tom, but I don't want to struggle every month to pay my bills. He rudly insists so much on this that he even took a calculator and started calculating how much money we would still have after paying 1400 for a 1 bedroom flat near Portobello Market (btw, I thought the limit supposed to be 1300...). He also added that we will not find a 1 bedroom flat for less than 1300, unless we go to live to heathrow. Well, guess what Tom, we find it in Hackney for 1150, and it is not the crappy flats you showed to us (one of them included the landlords -an old couple that, I guess, wasn't expecting having two girls living together- living on the second floor of the building). I am not saying this the experience you will get with Foxtons. Not at all, at the same time colleagues from Foxtons Archway, Ealing and Greenwich were being incredibly kind and professional with us. I just believe this particular "Tom" from Foxtons Notting Hill is only used to work with wealthy people that would pay whatever they asked for a old, muddy, crappy flat in Kensington. It's fine, just tell me from the begining and don't go wasting my time.
Everyone at Winkworth has always been extremely friendly, quick and efficient. Very responsive. Highly recommended for both landlords and tenants. Never a problem.
Poor customer service and give you incorrect information on moving in. Told me there would be no bed so bought new one but when moved in there was a bed. Proceeded to throw old bed away and was told could not do that. Did anyway and installed new and better bed
Very easy and professional to deal with. Never wasted my time showing properties that didn’t suit. Very happy with the service and would definitely recommend.
Hugh was helpful and patient and did his best to help me to find a flat in Notting Hill area. His knowledge about the neighbour helped me to visualize where and what I am getting into which ultimately made a difference when came to decision time.