Gemma has been a really good support for me as I was renting for the first time. Excellent service and great friendly advice always thanks Gemma xx
Absolutely awful. Firstly when I rented the place they didn't do a proper inventory, a 5 year old could have done the job they did, they listed just whatever was in the flat. Didn't safety check anything, the hoover literally set alight when used. Luckily only inside and didn't set the flat alight.
Then when I left, they withheld the deposit, claimed they hadn't heard from the Landlord despite the fact that it is in the report he submitted evidence, or at the very least they submitted a reason why he was keeping the deposit without his contribution, which is many kinds of wrong. They disputed that a TV and Hoover was missing, both were in the flat.
They were also so incompetent, that they claimed I broke the window, then submitted the report from the company that fixed it, stating that the window wasn't broke through negligence or misuse.
Absolutely, god awful, please please please, never use this company. I am so glad they never got a penny after I left as I was awarded the whole deposit back despite the fact they lied in their dispute, because they were so incompetent at lying in the dispute. But it has taken 4 months to get here as they refused to cooperate.
Having gone to this Estate Agents to view properties to purchase i meet Laura and can only say what a wonderful Assistant she is, her helpfulness exceeds expectation and although i didn't purchase my property through this office she assisted me in selling through there Mansfield office, Laura continued to be helpful even though she was not going to be getting a sale from me... I can't thank her enough for all her help and guidance
Not a good experience from the start, house was overvalued, issues with the listing, once a buyer was found communication broke down completely and I was told to stop ringing the office, in the end not even aware of the completion date, not a single viewing was accompanied.