Incredible service from Stephen Barber in particular. His commitment to my issues when tenants moved out was exceptional, professional, responsive & supportive. His staff are polite, attentive & deliver. Absolutely first class & I wouldn't hesitate to recommend them, thanks Stephen & team.
47 days ago
Viewing a property in Stafford, had trouble getting the keys to the property's garage to view it. Despite asking repeatedly for keys for it our requests were ignored. When I raised it again as I was concerned about whether I would need to make alternative arrangements to secure the garage upon moving in, I was told rather patronisingly not to worry about it and I could rest assured that all would be fine as they (Bridgfords) were well experienced at handling such matters. Not confident in this, I contacted them, yet again, two days before completion as I was concerned this issue had not been addressed. Sure enough I was right. I reminded them that the vendor was contractually obliged to supply all keys as per our contract. Was called back later and told keys would be ready for me to collect from them upon completion day. They were not!!! Trying to explain my annoyance at not dealing with my reasonable request to the staff at Bridgfords was like talking to a brick wall. They had no grasp of the impact of the importance of not being able to secure my belongings in the garage on the day of moving in despite my repeated requests so I reminded them that the vendors were in breach of contract and that their apathy in sorting out what should be a relatively straightforward issue would probably not go down well with their clients. The manager was disinterested, lookingat me like I was being ridiculous which to me typified their attitude and inability to take control and sort it out like they should have down weeks ago. They contacted the vendor and said the keys were on their way, so now I had to wait for them to turn up, delaying my moving in and holding up the removals. When I asked how long, they had to phone the vendor again (poor forward thinking eh) and this time was told the keys to the garage had been posted through the house letter box. At last! (So I thought) went to the house, not the garage keys!!!! Another set of house keys!! Phoned Bridgfords again, left it with them, again reminded them ofcthe contractual obligation and that their vendor might not appreciate a bill for calling put a locksmith to fit new lock and that it was their (Bridgfords) apathy that led to this. A couple of hours later Bridgfords called back saying they were sending out a locksmith and they would pay the bill. At least I finally had a solution but Bridgfords could have saved themselves and me a lot of hassle if they had established the status that there were no keys from the start. Had they done so, I would have known where I stood and I would have known in advance that I would need to buy new locks without any undue worry in doing so. This wasn't the only issue with them, They were very poor at returning calls, didn't seem interested once they knew the sale was 'in the bag' and at times a little too condescending for my liking. And before you think I've been a bit melodramatic, I'm pretty thick skinned and not sensitive to little things, I work in the military so am used to hard faced attitudes but what I won't tolerate is a laissez faire attitude and lack of basic respect for simple, reasonable requests which are met with an air of contempt. Bridgfords were a little too good at that for my liking!!!
1775 days ago