I neither bought, nor sold through Bridgfords. The reason I am writing this review is in order to bring attention to a superstar named Amy. Over the course of a 3 month house hunt Amy was consistently in touch. She would call not only to bring to my attention any properties that she had on her books, but also to see where I was up to in general. This level of customer service was unrivaled by any of the dozen or so agents in my search. If Amy continues to work as hard, as she does smart , I have no doubt she can go very far. 10/10 - Well done Amy
Very unhappy with Glen Heaton branch manager. So I had a number of issues with them not showing for viewings I had booked. The first time I received a call from the agent saying her daughter had been taken into hospital and it was to rearrange the viewing the next day (which was fine as I was informed). Anyway the next day I waited and waited, nobody showed. Called up and told she was on her way. After 40 minutes past waiting with another customer who wanted to view I decided to leave. The agent hadn't made it into the work that day due to her daughter still being in hospital. Fully understand however the Hazel Grove office should have rung around all customer to cancel or move appointments (pretty standard for estate agents to do this). Anyway everyone makes mistakes so I booked more viewings with them. One of them was an open viewing 12:30 until 13:30 (received confirmation email). I got a call 11:30 asking where I was. He asked if I could get there and I couldn't until 12:30 but it was too late. If it was an open viewing from 11:30 for an hour they should still have been there at 12:30. Anyway we rearrange the appointment for another day and 25 minutes before the viewing I get a call to cancel. Anyway after saying how unhappy I was I asked that the branch manager called me. Straight away his tone wasn't very good. I mean mine wasn't great but I had just been messed around 3 times and getting pretty fed up with it. Being a cash investor too this is what they want. They state they had someone off sick yet wait till 13:35 to cancel the appointment which is at 2PM when they new they were ill at 9AM. Anyway the call didn't go well and basically ended up with Glen Heaton Bridgford Hazel Grove saying I am not going to be selling any other houses even if you had 10 million in the bank. Not sure what money has to do with it but in my books you don't do this. I am sure Bridgfords main office will have a different opinion on this and want to sell to anyone they can. He acted like he owned the Office rather than manage it. He also then made out that only good investments could be ever got through him anyway and that you never see them on the market. I'm a busy person and was heated about it but they had messed up and all they needed to say was sorry. Let's just say I will be making a complaint and following it up. Meanwhile Stockport office said they can let me view the properties. Seems to me like Glen is keeping the good houses for his own investors. He also said I think I am better than anyone else. No not at all Glen just don't like having my time wasted, repeatedly anyway. Think they need to find a new branch manager.
I just wanted to say just how much we appreciate all the help we've had!
Very confused as to why nobody answers the phone or even has the decency to reply to the emails me and my girlfriend have been sending. We are first time buyers with all arrangements ready to buy as soon as we find a property. We leave numerous emails as we have found lots of property's edward Mellor are selling and not once has anyone replied. We also phone up the castle street office on a regular basis about potential properties to view to be told by who ever answers the phone "I'll get somone to ring you back". nobody ever does. Very unprofessional service. Hopefully you can get back to us one day ?