I've passed refercing to rent a house and was promised to move in at the end of November. Then I've been told to wait another two weeks as there was something to do inside the house so I've kept waiting and calling them to ask about progress and what's the situation. Then again I've been told everythings alright and I could move in in a middle of December. After all that, 2days before their 'deadline' and I've got a cold and been told that works inside a house are not finished yet and they don't know when it's going to be finished. So just week before Christmas, it turned out I have nowhere to go... I was pretty stressed. I won't recommend to anyone.
Connells Sutton Coldfield 5 * service from 5* team.
Karen and Jack thank you seems not enough....but a very good place to start. So, thank you so much for all your patience, guidance, excellence and always making yourselves available.
You guys made our journey so pleasurable and seamless.
Bless you both.
What was advertised wasn’t what I saw. I don’t know whether that was because they wanted to house to be sold. The person who went to show me the property lacked customer service. He was on snapchat instead of doing his job; he showed no form of interest to any of my questions about the property what so ever.
I think I have just about dealt with every member of the lettings team in Walsall. First impression for me mean a lot, meeting Joe Fletcher at my property I instantly felt comfortable and confident I was giving my biggest asset in the right hands. Laura and Louisa both kept me updated with the viewings...not that there was many as it was rented the day after it going on the market!! By the following weekend the tenant had moved in. I also had the pleasure of speaking to Kiran a few times (branch manager) who is very informative and knows her stuff!
Honesty if your looking for a professional and great value for money service call Bairstow eves.
One happy customer!
I would have gave 0 stars if I could. I had paid £600 for a property that I was told time and time again would be mine if the credit checks go through. All my checks went through fine I turned up at the house today for a viewing only for no-one to turn up. Phoned Jenny, the agent who was dealing with the property, for her to tell me someone else had applied and it's gone. Why did I pay £600 for them to let someone else apply?? Why was there 2 other people waiting to view a property that I was told was mine pending credit checks? Not only have you robbed me of £600 for nothing you left me to travel in the rain with my kids to view a property that no-one turned up to show me! No one let me know of this before hand! Worst service I've ever received and I would advice everyone to steer well clear! I want my £600 back ASAP!
Just completed on the house i have been after for ages, the team at acres really pulled out all the stops to get it for me and sought out a couple of niggles, thanks all, to use an old phrase " blooming Bostin job ! "
We purchased a property last year through Acres and they were a disgrace from start to finish. The initial phone call to arrange viewing was an arrogant affair, I dealt with Liz who talks to you like she is doing you a favour by letting you view the property. If you are lucky to be deemed “good enough” by Liz she will arrange a viewing at her convenience (even though the property was empty). On the day of the viewing the agent was clueless. She was unable to answer any questions regarding the property and couldn’t even find the keys to the back door. We decided to make an offer which was accepted by the vendor and arranged a mutually acceptable completion date through our solicitors. Everything was on track and going smoothly when a week before the agreed exchange date I was called by Liz who began shouting at me and asking why we were not exchanging before the end of the month. She said the seller was very unhappy and gave the impression the whole sale could fall through, which was stressful to say the least. I called my solicitor in a panic to see what the problem was and if the seller was still happy with the dates... they were. Turns out it was Liz who was unhappy because the completion date meant she missed her monthly sales target. So much for having your clients interest at heart. Absolutely disgraceful behaviour. Anyway the sale was completed on the scheduled date so bad experience over, right? Wrong! I was called by Liz who asked me to come to the office to collect the keys to my new home... but I had to come and collect them at a time that suited her. I arrive at the office on time and I’m met with a sour faced Liz who demands to see my photographic ID before she would let me have the keys, even though we have met several times before and she knows exactly who I am. I produce my ID, she plonks down a bag of keys on the desk and that’s it. No congratulations, nothing. She barely managed to muster a goodbye as I left the office. The only person with any credit is Nigel (owner of acres) who I dealt with briefly and was able to give me some good professional advice.