S Diaz
1

I have been extremely disappointed with the service I received from Chestertons Fulham Lettings.<br><br>The most serious issue occurred when the tenant welcome pack served at the start of the tenancy contained documentation for an entirely different property belonging to another landlord client. This was a significant administrative error and raised serious concerns about Chestertons’ document handling procedures and data protection standards. As a landlord, I expect confidential information to be handled with the utmost care, and this mistake severely undermined my confidence in the agency’s professionalism.<br><br>The problems did not end there. When the tenancy was renewed in 2024, Chestertons served the tenants with an expired Gas Safety Certificate as part of the tenancy documentation instead of a valid certificate which was present. This error later had significant consequences. When a Section 21 notice was served in April 2026, it was found to be invalid, resulting in unnecessary delays, additional legal costs, and considerable stress.<br><br>Towards the end of the tenancy, the tenants also began paying their rent late. I was disappointed by the lack of urgency and proactive support from Chestertons in dealing with the situation. I felt that my interests as a landlord were not being protected, and communication often lacked the sense of ownership and accountability I expected from a professional managing agent.<br><br>As a landlord, I rely on my letting agent to ensure legal compliance, accurate documentation, and competent tenancy management. Unfortunately, my experience fell well below those expectations. The administrative mistakes, concerns regarding confidential documentation, failure to provide compliant tenancy paperwork, and the impact these errors had on the possession process have left me with little confidence in the service provided.<br><br>Based on my experience, I would not recommend Chestertons Fulham Lettings to other landlords.... Read more
14th Jul 2026 (21 days ago)