P Member
1

Very disappointing experience – would not use again<br><br>I moved out on 7th August and only received my deposit back today, after having to chase and chase for it. This was particularly frustrating given that I had left the property immaculate.<br><br>I was initially told that £150 would be deducted from my deposit for a couple of Blu Tack marks on the wall. When I questioned this, Northwood told me that the landlord had obtained quotes from decorators. However, when I asked to see these quotes, the explanation suddenly changed to the landlord doing the painting themselves.<br><br>So, effectively, I was being asked to pay £150 for the landlord to paint over a few Blu Tack marks themselves. I also requested before-and-after photographs to support the deduction, but these were never provided.<br><br>After negotiating, the deduction was eventually reduced to £75. At that point, I decided to accept it simply because I wanted to get the remainder of my deposit back and bring the whole experience to an end.<br><br>I have rented numerous properties over the years in the Cheshire area and, based on my experience, I would personally say that Stephenson Browne is head and shoulders above Northwood.<br><br>Unfortunately, I would not consider using Northwood again in the future, whether to rent, buy or sell a property. Based on my experience, I would strongly advise prospective tenants, landlords and sellers to think carefully before using this company.... Read more
29th Aug 2026 (19 days ago)