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Avoid at all costs – Predatory, unprofessional, and condescending<br><br>I would highly discourage any tenant from renting with Northwood. Throughout our tenancy, staff were consistently condescending over the phone whenever we called regarding an issue.<br>After we moved out, they ignored our emails for weeks, then out of nowhere attempted to claim our ENTIRE deposit. They invented astronomical fees for a full-house deep clean, gardening, and damage.<br>Their claims directly contradicted their own official checkout report, which had already marked the bedrooms and living spaces as perfectly acceptable. Their contractor's invoice even illegally tried to charge us for the landlord's statutory smoke alarms!<br>When we raised an official TDS dispute, an agent actually called my wife at her workplace to try and intimidate her into dropping the claim.<br>We stood our ground, and the independent TDS judge instantly saw through their inflated figures, slashing their demand down and legally awarding us 70% back.<br>Be warned: they will treat you poorly on the phone, invent fake charges, and try to bully you into letting them keep your money. Keep everything in writing, take screenshots, and always use the TDS dispute process to protect yourself.... Read more
29th Oct 2026 (3 days ago)