19th Jul 2024 (8 weeks ago)
The worst letting agent we have ever dealt with. Incompetent, disrespectful of people’s time and belongings as well as their personal data, which they willingly share with their contractors without prior asking for permission. Great at downplaying all the issues and same goes for their in house complaint process, clearly have a hard time admitting fault. Condescending and patronising whenever issues are brought up and then surprised we stopped bothering reporting anything (those things mentioned were never addressed). Kate at lettings acts like she owns the place, the one time I had to do an inspection with her she would start touching my belongings without asking, I had to physically remove myself from the property for any future inspections to avoid her causing me another anxiety attack. If it wasn’t brought up at the end of our tenancy, where she „apologised”, she wouldn’t have done otherwise as she lacks any self awareness. Mary, who reviewed the complaint did her best to undermine my concerns and the general response was „it wasn’t that bad, you could have moved out earlier”. Appalling attitude. What is mentioned in the review is just a tip of the iceberg, as they will probably try and respond in a selective way :)... Read more