Ollie Jones dealt with me personally throughout the sale and kept both me and my buyer informed as to progress. I found him to be very accessible. He spent a lot of time accompanying my buyer around the property on quite a number of occasions. He remained cheerful and helpful throughout. I can thoroughly recommend him.
610 days ago
(Re FROME office LETTINGS) The worst letting agent I have dealt with. Terrible communication. Rudeness. Terrible customer service. Not adhering to contract on several occasions. Broken items (under contract) in home left unfixed for lengthy period - had to fix myself.Not returning deposit (still waiting, and being told I need to wait longer, contrary to TDS rules) in set period. When I stated that I would seek legal advice, and leave an appropriate review, I was told not to use 'threatening language'. Avoid at all costs. Appalling company. Appalling attitude. (sorry this review is in respect of the FROME office managed by Ms Kate Shipp - an appallingly rude person and totally unprofessional. The senior lettings person is Holly Sturman, who accused me today of using 'threatening language' towards her - when I stated how disappointed I was in their company, that they were not paying back the deposit when they should! (I made no remarks to her personally - simply about the company - which I have a right to do) - and that I was to make a formal complaint about them and contact a solicitor. They have contravened TDS rules in respect of returning the deposit - I am still waiting for it! They are arrogant, and have no sense of customer service. The WORST letting agent I have ever come across. Dreadful.
1102 days ago