Slater Hogg did an excellent job when we put our house up for sale. They got us plenty of enquiries and Karen, Pamela and Ross were very cheerful and helpful with all our questions and queries making it easier for us. All in all I would certainly recommend Slater Hogg if you are needing an estate agent.
1st Mar 2019 (2 years ago)
Well, where to begin.
They were two weeks late on getting the photos done as no one told our contact in Slater Hogg that we had given the keys in.
Then the photos were late going on the website. The home report said the roof had been patched and need a new roof, when it didn't and we were told not to worry about that. It wouldn't really make a difference anyway. We were told it didn't matter if we took the white goods out. But it did.
The sign they put up outside faced the wrong way so no one could see it. We had to fix that ourselves. We were told they would tell us when someone would be viewing the property, but they didn't tell us.
The feedback they gave us was incorrect, but we didn't find this out until 7 months later and a lady who viewed the house earlier, thankfully, decided to view it again.
Again Slater Hogg didn't tell us she had viewed it for nearly two weeks later. But their feedback was that it was too small. Until pressed, they actually looked it up and told us what she really said. That allowed us to sort a problem that held back the buyer from buying 7months ago.
When we spoke to the buyer she told us she informed them of that issue the first time. So we could have sold the house 7 months earlier. This really annoyed us. Slater Hogg were supposed to do new pictures but they only did one and that took them several weeks.
Now we have someone to buy the property but Slater Hogg have failed to contact us for 2 months. All the while we are losing money hand over fist on insurance, council tax and electricity for a property that should have been sold 7 months ago.
And their agents who show the properties don't know the answers to any questions posed by potential buyers.
And their fees are no where near worth it.
So, would we recommend them? No.
No, we would not.
And yes. We have commenced complaint proceedings against them.
15th Jul 2020 (1 year ago)