Very friendly, and very helpful in explaining things to a first time buyer. Bought my first house with them and the entire experience was a pleasure.
22nd Aug 2017 (4 years ago)
Renters beware! Ben Charles will attempt to deduct money from your deposit when you leave!
Ben Charles attempted to charge me for 13 hours cleaning and a broken table but just so happened to pick the wrong guy to scam!
I spent the day on my hands and knees cleaning the apartment and luckily took many photos on vacating to prove I left the place in an immaculately clean condition. However, you can imagine my dismay when I was told there were cleaning issues! It took a month to dispute dust in the corners of skirting and on door panels, I have attached a photo to show you the level of scrutiny you will encounter. The property was vacant for a month after I moved out before the report was done! Yes, dust will naturally settle in a vacant property over a month...
More intriguing was the broken table. Left in perfect condition on vacating. A month later in the check out it was found broken. As the cleaning was done after the check out report, the only person to visit the property was most likely the Ben Charles agent... a bit fishy! Fortunately I had a photo of this too to prove it wasn't me!
The agent could not justify any of the cleaning costs with receipts nor was the check out report a reliable comparison to the check in report.
If you're due to vacate, make sure you take photos of absolutely everything and ask for receipts against any expenses they claim! Ensure your check in report itemises cleanliness and condition as two separate things and be prepared to open a formal dispute. If you cover yourself you will get all your money back like I did. Good luck!!
8th Nov 2018 (2 years ago)