Parminder was an absolute pleasure to deal with - professional, straight-forward, always available - and she provided an excellent (and patient) service.
Whilst we patiently wait for a property, Parminder keeps us well informed and up to date with anything new to the market. The local knowledge and a general understanding by Parminder of what we are looking for keeps us very confident of achieving our eventual purchase. She emails, she calls.. she will even join us for a drink at The Nelson when we are in town .. no surprise there then !
The viewing was on time and professionally done, but after that the communication was dire, as the property had been on the market for 7 months with no offers and we are cash buyers, we phoned in a cheeky offer, took 3 phone calls before someone rang back to say they had the offer and to ask if we could go higher. which we can. the next thing we see was a SSC sign on Rightmove. Common decency would have been to at least ring us or email to say sorry but we have a high offer. So we rang to be told that this offer will probably fall through. Sorry guys, but this is not the way I wish to do business and hope that when we do find a property it isn't with Durrants