31st Oct 2024 (5 weeks ago)
Very friendly staff but so many issues as a renter.
We moved into a rental property end of July. Property was not clean on move in date, after being pushed back to allow for this, and no inventory was complete by themselves so that an agent could confirm this.
There was some ceiling work which required contractor attention, it was weeks of chasing for an update on this with promises to be called back with zero follow up.
The property is gated with key fob to access the car park, we were told on the drive to the property the key fob they have is broken and they would not be able to provide one straight away. 3 months later we are still calling up with the same answer of "I will chase this and get back to you" with no call back until we call again. Access to the property is a standard expectation when renting surely, and a lot of the things we have had problems with are the bare minimum we are having to chase constantly.... Read more