5th Apr 2026 (5 days ago)
Our experience with William H Brown has been extremely distressing and, frankly, shocking in terms of professionalism and conduct.
From the outset, communication was unacceptable. Emails and phone calls were repeatedly ignored, sometimes for long periods, leaving us completely in the dark and forced to chase basic information. This created unnecessary stress and gave the impression that once they had our interest, responding to customers was no longer a priority.
What made matters far worse was the way my daughter — a first-time buyer with very limited knowledge of the property market — was treated. Instead of being supported and guided responsibly, she appeared to be subjected to pressure and tactics that felt opportunistic and unfair toward someone in a vulnerable position. There were statements made to her that later proved to be inconsistent or misleading, which raised serious concerns about honesty and transparency.
We were particularly troubled by what felt like a persistent push toward using their in-house broker, with claims that it would be more affordable. When this turned out not to be the case, it left us feeling deceived and taken advantage of. For a young buyer entering the market for the first time, this kind of experience is both intimidating and damaging.
Overall, the behaviour we encountered came across as evasive, unhelpful, and at times sly. Trust is essential in property transactions, yet our trust was repeatedly undermined by poor communication and questionable conduct.
Based on our experience, we would strongly advise others — especially first-time buyers — to approach this company with extreme caution, keep detailed records of all interactions, and carefully verify any information provided.
A deeply disappointing and troubling experience from start to finish.... Read more