Daesha
1

? 1 Star – I Would Not Recommend This Estate Agency<br>I would strongly advise anyone considering renting through this estate agency to think twice. My experience from moving in to moving out has been extremely disappointing.<br>When I first moved into Aylestone Road the property, was in a terrible condition. The flooring was coming up, door handles were broken, the carpets were brown and had a foul smell, and there were cracks in the walls. I even had to spend my own money removing a sofa and wardrobe that had been left in the property, as well as painting and improving the flat myself just to make it feel presentable and liveable.<br>After I had put my own time and money into improving the property, I later asked to add my partner to the tenancy and the agency then attempted to increase the rent, despite the fact that I was the one who had paid towards improving the condition of the flat.<br>Repairs were another issue. Whenever something needed fixing, I experienced long delays, including waiting over two weeks for repairs to be dealt with.<br>The most frustrating part has been moving out. After the condition the property was originally given to me in, the agency is now attempting to make deductions from my deposit for issues I do not believe I am responsible for, including cleaning and what I consider to be normal wear and tear. They have also claimed that charges are required for professional cleaning, despite the fact that we left the property considerably cleaner than when we received them.<br>It is extremely frustrating to improve a property at your own expense, leave it in a better condition than you received it, and then still be faced with attempts to deduct money from your deposit for cleaning and other issues.<br>Based on my experience, I would not recommend this agency. Take plenty of dated photographs and videos of absolutely everything when moving into one of their properties and keep records of all communication, repairs and money you spend on the property.<br>Do not assume your deposit will be straightforward to get back. I certainly would not rent through this agency again.<br><br>Before and photos.... Read more
24th Aug 2026 (25 days ago)