We recently moved home in a process that took 8 months including the sale of our previous house. Throughout the entire process Clive Watkin remained the only party to keep us up-to-date and informed on what was happening. Not only that, but they went above their role as estate agents for our new purchase, and even helped me chasing and dealing with solicitors for the sale of my old house during a particularly difficult and trying few months. They are the ONLY party out of everyone used throughout the whole process that I would use again, and with confidence.
110 days ago
I would give this branch 0 starts if it were possible to do so. The organisation and communication in the place is a complete joke.
A while ago I applied to rent an apartment that was advertised by this branch. I paid my fees and got the ball rolling, but due to being constantly messed about by the referencing agency, I decided to cancel this process. I was assured by the member of staff I spoke to in regards to this, that I would receive my referencing fee back, as they had had several other complains over the previous few months regarding this particular referencing company. A month went by and I saw no sign of this refund and after several phone calls and several moths later I have still yet to receive anything. The woman I seem to always speak to when I call up, if they actually answer the phone at all (I think her name is Denise) is either incompetent or simply just doesn't care, constantly and obviously fobbing me off, saying she will call me back, which of course she never does. It almost feels like I am being scammed out of my fee. Very unhappy with the service.
1495 days ago