The leaders estate agents is very helpful and supportive. I have met Suzie for showing the apartment. From the beginning she is very very helpful.
Whenever, I called her for information she showed the right direction. I will always recommend leaders for tenants.
525 days ago
Before I start, you'll almost certainly see a response from Leaders under this review saying something along the lines of "please get in touch so we can get this sorted out for you", feel free to ignore it, we've tried multiple times to get this sorted by contacting them directly which have fallen on deaf ears.
Last year we used Leaders to sign for a house. We had signed all the paperwork, we had given them all the information we needed (including, importantly, all of our guarantor information), we had paid them the deposit on the house and their agency fees. Five days after we were supposed to be able to move in (with no prior contact from them for around 2 months) we were told that we had not been successful in getting the property.
This came as quite a shock, not least to my friend flying from France that month to live in the UK. We began a long chain of emails, where three different agents were telling us three different stories. At first we were told it was "numerous issues", then it was because my credit check had failed, then it was that the landlord though "we would not be able to afford the rent" then finally it was because I had not sent my guarantor information. Not one of these reasons is the least bit true, the landlord did not have a problem with us being students, my credit score is excellent (a fact my peers and potential romantic partners do not seem to grasp the significance of), and we had an email trail of me sending over my guarantor details which, when presented to the Leaders team, was greeted with a stunned silence. We had done everything correctly, we had signed everything we needed to sign and we ended up paying £130 for the privilege of being told there was nothing they could do.
However! These things happen, people miss emails and the house we were getting was slightly overpriced anyway, we were happy to cut our losses, take our £130 (each, I should point out! Payment for a service I am reliably informed costs £30 and is now actually being made illegal to charge for) and leave disatisified. This did not happen: it is now almost a year on and we have yet to receive any of our agency fee back from them. It took my French flatmate 7 months to even receive her deposit back from a house she had never even set foot in. The best they have offered us is half of our fee back, operating under the logic, I'm assuming, that they have delivered half a service. If I go to a barber and at the point where half my hair is cut, he drops his scissors and asks me for half his payment, I have not received my haircut and would not be expected to pay.
I do not have a house with Leaders. I'm walking around with half of an estate agent's service as a haircut and it does not look good. Leaders have at best dragged their heels and at worst deliberately misled us in sorting out the mess they themselves have caused. If we had messed up even a little, I would not be happy writing such a self righteous review, however you literally cannot fault us (and believe me, Leaders have tried), because we're such losers we spent a lot of time and energy making sure every part of our application was perfect, before having Leaders go quiet for 2 months and then telling us we could not have the house we had paid our deposit for.
Please, do not use this incompetent and lazy estate agent, who can't even admit to their own mistakes. In a field where even the greatest estate agents are still greedy and negligent, Leaders somehow managed to beat out every other company as the worst of the bunch. If not for my sob story, at least avoid them for making me spend my summer reading up on property laws and learning the word "ombudsman".
1452 days ago