If I could give them negative stars I would. First of all they would arrange inspections and viewings (our flat was being sold) either without warning or with less than 24 hours notice.
They would also forget to inform us if these viewing or inspections had been cancelled so there was more than one occasion where I'd be waiting at home for hours only to finally phone up and find out nobody was coming. Our carpets were supposed to get replaced 2 years ago and it never happened. It took months for someone to fix our broken boiler.
We were also charged a £61 call out fee because we missed the engineer despite the fact that we made ourselves available during the times the engineer was supposed to come out and he was either extremely late or never showed on every single occassion. My husband and I both worked full time so as you can imagine it was difficult to wait home all day.
Several times we phoned to dispute the call out charge and after the fourth time we were told someone would phone us back someone finally did. Not that it mattered, apparently we are still liable for the incompetence of the engineer.
When we moved out they took the call out charge from our deposit and claimed we never brought it up before because there was no notes on the matter. They then told us that we should have put it into writing although we were always told on the phone that someone would call us back or deal with it.
There was also the incident (I was not present) where my husband went in to hand back the keys and not only was the receptionist extremely disrespectful, but she didn't inform anyone that the keys had been returned to of course we get a phone call asking when we plan on giving them back.
These people have no idea how to run a letting agency. The are extremely disorganised, they do not treat their tenants well at all and god forbid someone on their end messes up because guaranteed it will be you who pays for that mistake.
DO NOT USE THIS LETTING AGENCY!!!
1310 days ago