If I could award the manager, Kim, and her assistant, Shane, zero stars I would. I've used Enterprise for many years and this is the branch where the staff, through their total lack of professionalism, forced me to use another rental company - Europcar.
Having rented a car from this branch for two months, with some satisfaction, they were informed a week before the end of the contract that I wished to extend for another month. On the morning of signing the extension I was informed that they would not do this. This was without notice or valid explanation and left me and my wife having to source another rental car. This caused disruption to our plans for the whole of that day.
The Company makes a pledge to protect its customers from Covid, however, when it was asked if, upon returning the car, my wife could be dropped off at our home, twenty minutes away, this request was refused. We were informed that the best they could do was drop off at a bus or train station - in a pandemic? This was totally unacceptable and resulted in us having to return the car to another depot approximately 70 miles away.
The happy ending to this sorry story is that I discovered Europcar were more professional and they rented me the same car for 100.00 cheaper per month. I would recommend anyone to price check Europcar.
I have recently discovered that this branch has deducted sums from my account.
After several phone calls to discuss they have been unable to offer a reasonable explanation.
They have not been able to provide an itemised breakdown of costs? How can this be possible?
I have charges against my credit card that Enterprise will not explain.
Avoid this company.
51 days ago