Phenomenal service from the team. I bought a house with Stags. Lauren Anthony dealt with my case, so she was the main one I communicated with (although I'm sure there were others helping behind the scenes.) She made a very stressful thing as stress free as possible. My conveyancers were rubbish but she made no issue of chasing up and making sure everything was sorted. Couldn't have asked for anything better!
758 days ago
Wow. I just had a stunning interaction with Stags Totnes as a potential buyer. Upon attending a second viewing of a property we were quite interested in we were met by the same agent we had viewed with previously. Firstly, she didn't recognize us and didn't realize it was a second viewing. Then, she proceeded to tell us that she had to "love us and leave us" shortly because she had another appointment. She had allotted only 30 mins for the viewing, despite it being a second viewing. Luckily the owners were home, so they were happy to let us continue the outdoor viewing after the agent left.
I had employed a buyers agent (unusual in the UK) and he had been having difficulty getting timely responses from Stags, so to try to get out in front of any further delays if we had any final questions, I asked the agent if she could please be more responsive to future requests, stating that we were indeed quite interested in the property.
She then launched into a defensive diatribe of how she was too busy and we should chase her if we didn't hear from her. because, as she stated, "her responsibility ended" after forwarding any questions to the owners. Then she had the audacity to tell me that "when you really want something, you have to be prepared to work hard for it"! She was actually telling me, that if I wanted to purchase a house with them, I had to be prepared to work hard for it! Stunning.
I am convinced that this agent hasn't a clue how to sell anything. If I was a seller I'd REALLY THINK TWICE about listing with this agent. They are not working for you. Unfortunately, they aren't working for me either, so now I'm left with a sour taste in my mouth and trying to decide if I should bother to continue to look seriously at any property listed with them.
246 days ago