A great estate agent. They really give 100%. I couldnt be happier they sold 2 houses for me and they are top of my list if I need to sell a property again. Thanks to all the staff
I was sadly disappointed with the customer service I received with the sale of my property. Communication was poor! I had do a lot of chasing. I complained but nothing changed! It felt like they were working for the buyer not me.
Redrose were easy to work with and when we had issues with the washing machine and sink they had it fixed within 48 hours. A nice bunch to communicate with and hassle free.
Not a company I would recommend, unfortunately they do have a sort of monopoly over Buckshaw Village. I would advise any potential customers to check their inventories carefully upon entry (with pics if necessary) in preparation for their exit.
My welcome inspection was practically a whirlwind, leaving me to check all faults after the agent had left.They were quick to get some repair work done upon entry, however I feel that much of it should have been done as standard before I moved into the property. Some remained unresolved.
Most properties in Buckshaw aren't that old however little effort to freshen them up between tenants has been made and they are becoming tired.The flat I was in had many signs of wear and tear which leads me to conclude that either check-out procedures have previously been slack and I got unlucky. The only other possibility is that charges are made for damage and the repair work not carried out. Any potential charges to be taken out of your deposit are not made clear until several weeks after your exit, when the return of the deposit is necessary. When you finally do get them, they are unreasonable. I also found Red Rose to be slow responding to queries regarding money being returned.
As I have previously been a landlord, when I compare the service provided to previous estate agents in other areas, I find it sadly lacking. I would advise anyone thinking of using them to consider carefully.
I would also like to point out that at least four of the below reviews are from staff giving an extremely biased rating.
Very poor unprofessional service . The marketing advisor was very efficient and professional but was not backed up by service I was given
I agreed with LW at the Chorley branch for the cash purchase of a property in the Chorley area. Within 7 days of the agreement, I had transferred funds to my solicitor for completion on the Friday. As I had not heard from my solicitor by noon on the Friday I phoned LW at Farrell Heyworth, to be told that someone had placed a higher bid that day.
She didn't even have the decency to phone me & give me the opportunity to re-bid.
Disgraceful, unprofessional are 2 words that spring to mind. I have in the last 10 months bought 3 similar properties all for cash.... I will never use Farrell Heyworth ever again.
Completley dishonorable, in my opinion