11th Nov 2024 (24 days ago)
Lack of Professionalism at Your Move Deal
After being a tenant in a property managed by Your Move in Deal for over seven years, I was deeply disappointed by their lack of professionalism and common decency. Unfortunately, this behaviour began even before our tenancy started. During negotiations, they attempted to incite a bidding war among potential tenants—a tactic I found unnecessarily greedy and refused to consider it.
Throughout our tenancy, we had minimal interaction with Your Move staff. Thankfully, we had a good relationship with the property owner and communicated directly to avoid dealing with the agency whenever possible.
However, at the end of our tenancy, the lack of communication and professionalism became glaringly obvious. The person managing our agreement made no effort to contact us regarding the move-out process—no guidance on a final walk-through, cleaning expectations, or even instructions for returning the keys. I had to chase their rentals team myself to ensure everything was handled properly.
Despite this poor experience, we notified Your Move that we were looking for alternative accommodation. On one occasion, we viewed a property they were representing. The staff handling the viewing were inexperienced and poorly prepared. They handed us a basic info sheet—information we’d already seen online—and could not answer any of our questions about the property. When asked for clarification, their response was simply, “I don’t know.” Instead of offering to find out or follow up with the landlord, they left it at that.
If you're considering renting through Your Move in Deal, think twice. Their lack of professionalism and care is evident from start to finish.... Read more