Great service. Someone always on the end of the phone to quickly answer questions. Very happy with all staff and particularly Alex who was great.
Absolutely horrible experience with them. Arrogant, rude and unprofessional in all manner of conduct. Exhorbitant fees, no ownership of fault and the most impolite staff I've dealt with in years. Clueless as to their own duties and responsibilities, with no morals or unbias
excellent service all around. would definitely recommend Kings Group.
To avoid. A year renting a flat with them. A nightmare. They are not honest, they lie about the conditions of renting. Not fair play. They do appointments without asking you before if you are free. They think customers are dishonest as they are.
I moved out of East London to avoid such of horrible estate agents.
I can not recommend Central Estate agents enough to anyone that is Selling or Buying in Walthamstow area. Within 10 days they found me a buyer which was impressive. After sale falling through, because of buyer pulling out, Central put the property back on the market and within 10 days another buyer found. It has been a pleasure working with a professional, courteous, switched on and no nonsense bunch of people. Richard, Dean and Katie, thank you very much for your hard work and nice doing business with you.
Avoid like the plague. Total cowboys
I was part of a contract chasing experience - our offer accepted, survey done, fees paid - only to find out we were one of many.
They basically fed us a load of lies, told us the previous offer fell through and the developer wanted a quick sale - to then demand more money only a month later. A quick bit of research showed us the property was in fact owned by one of Central's Directors and this was a common scam to try and pitch purchasers against each other.
If you happen to be purchasing a newly developed property from them - save yourself a headache and check it isn't owned by Central Estates or their other company 'Castle Barrett'. It will end in tears - trust me!
Pettyson and Prestwich were professional and approachable from the word go. Always available and honest. Elaine who guided us through our first ever purchase is worth a special mention. We would highly recommend!
After showing interest in an apartment in Snaresbrook and arranging a viewing by phone, I received an email confirming the address and time for the viewing. As it turned out, I was given the wrong postcode and therefore arrived at the wrong address, a 20 minute walk away from where the property was actually located. I received a call from Du Preez Botha who asked me where I was and, after explaining to him that he had indeed given me the wrong postcode he said "well I had the same postcode as you and have never been here before myself and I've managed to find it". Although I should have checked the name of the road itself as well as the postcode, I did only use the postcode as I was using my google maps app. Estate agents are by nature rather arrogant people who know the rental market well, they have a lot of interest in each property. Having said this, if a mistake is made on one's part, one should accept this, not blame the client. He did apologise, although this didn't feel too sincere. I also work in a very busy office where I am responsible for providing addresses to clients. So a word of advice from me would be to: A. double check both the number / name and street name and B. make sure the postcode provided to a potential client matches the address. In this way the time wasted for both parties will be avoided.
Jamie Bernstein from Estates17 pretty much single-handedly dealt with every stage of our sale. He is an absolute gem in the property industry. He sold our house in less than 3 months with completion a week away despite the time frame including December which is a tedious time to sell due to the approaching holidays. He has outdone all our expectations and was professional, informative and dedicated at every stage. Even on his days off Jamie was chasing up information for us and was on top of everything throughout. He was brilliant with communication and mentored me through most of the process. Anybody that has been through a sale knows that it is stressful and at times frustrating, Jamie was always able to reassure me and put my mind at ease. If you want honesty and real results don’t hesitate to go with Estates 17. Brilliant Estate Agents that I’m sure we will use again
Initially seemed good but after a long and arduous dealing with this estate agents, it is clear that they are non-responsive, unhelpful and after two months, we are still waiting for a response to our last email. Unacceptable and will certainly not be using them again.
Me and my partner have just recently rented our dream flat with the help of Stow Brothers. No one likes flat hunting the best of times so we were so pleasantly surprised and at ease with the help of Ben from Stow Brothers. We viewed a couple of their properties and knew from the beginning we would want to rent through them. The quality of the properties on their books are so lovely. All of the representatives that we met we found to be really friendly and not at all pushy. In the end we worked with Ben to secure our place and he made everything so easy for us. We feel so happy to be in our new home and at ease knowing we have such a lovely company and landlord to rent through. We feel totally trusted that everything is managed properly and efficiently. Ben has answered all of our concerns quickly and with care and consideration. It's been an absolute pleasure to find our new home with Stow Brothers. I would recommend them to anyone looking to rent or buy a new home.
Really, really, really bad experience. They represent everything that is wrong with the house buying process in this country, and show exactly why estate agents have a bad rep. Initially they appear straightforward, friendly, professional, but the process at the end was a disaster, primarily so because they didn't do their jobs and were only interested in retaining commission and holding house prices up. They failed explain to us properly the lease situation when the offer was made calling explaining an leasehold with an absentee freeholder as good as a freehold. They then they failed to tell us when our exchange date had to happen in order to retain the chain. This "by chance" happened to be the same day as the Brexit referendum. We wanted to wait to see the result to make sure we were comfortable in case we left and everything that from the prime minister to the head of the world bank predicted would impact house prices was true. They chased us all day of the election letting us know for the first time, that if we didnt sign that day, then we would lose the house we so much wanted. Their agent used pressure tactics, calling, texting, emailing, telling us we had to sign and it was urgent and that if we didnt the deal was off. This was the first time we heard this. They knew clearly a negative result would be against our interests and in the interest of their commission and their vendor. For the vendor - I feel bad as if the situation had been explained and managed by the estate agent then we would have probably resolved it earlier and got our head around the result ahead of time. If stow brothers were responsible they would have this conversation two weeks before the referendum not on the day of the vote! As it happens they didn't even speak to us. As soon as we called at 9am on friday (the day of the result) the estate ended the process and said the house was back on the market. They said the "chain had collapsed" which was news to us. Three weeks later house prices in the area are down by c. 5% - had we paid we would have been immediately in negative equity. The vendor was given our email and sent multiple emails telling us how horrible people were and how we should "grow a pair". I lost £4,000 and a lot of time understanding the complicated lease situation that I referred to above, that according my solicitor and another expert I paid to consult was much more complicated than that. Now Stow brothers have removed me from their database as I am not a secure buyer ! The house I was buying was bought in 2014 for 380K I had an offer of 505K accepted on it. I was making the couple selling c. 100K better off. What is wrong with this country when to get on the ladder I have to half a million to buy a flat in Walthamstow and the people selling it feel like they have right to my hard earned money. Stow brothers is everything that is wrong with the estate agent system; they inflate markets, block people from buying when they choose, they put a nice friendly face on it but underneath its the buyers being screwed and them manipulating system as they choose. Do not use this company, or if you do insist they provide you with a single point of contact, they can not be trusted.