Professional from the first contact all through to completion. A very good understanding of the market context resulting in a good marketing campaign. I transferred to them (sale of 2 bed, top flr flat) having been unsuccessfully "on the market" for three months and they were a breath of fresh air!
Thank you Jack, Tracy and team!
Useless, DONT USE
I had a viewing with Jack Blakeborough, he showed me a house, let me put a bid in then told me a few days after that 5 weeks ago an offer was accepted and they were waiting for Survey.
Wasted my time, could have told me this earlier to avoid me visiting the property and could have told me this when i bid.
USELESS DONT USE THEM
Not like a typical average estate agent! Not pushy, great impartial advice and great communication.
Manaan was very professional and welcoming ... his knowledge and experience is demonstrated in his warm approach
Avoid like the plague. Total cowboys
I was part of a contract chasing experience - our offer accepted, survey done, fees paid - only to find out we were one of many.
They basically fed us a load of lies, told us the previous offer fell through and the developer wanted a quick sale - to then demand more money only a month later. A quick bit of research showed us the property was in fact owned by one of Central's Directors and this was a common scam to try and pitch purchasers against each other.
If you happen to be purchasing a newly developed property from them - save yourself a headache and check it isn't owned by Central Estates or their other company 'Castle Barrett'. It will end in tears - trust me!
I recently bought a house through pettyson @ Prestwich and were supported throughout the process fantastically- thank you.
After showing interest in an apartment in Snaresbrook and arranging a viewing by phone, I received an email confirming the address and time for the viewing. As it turned out, I was given the wrong postcode and therefore arrived at the wrong address, a 20 minute walk away from where the property was actually located. I received a call from Du Preez Botha who asked me where I was and, after explaining to him that he had indeed given me the wrong postcode he said "well I had the same postcode as you and have never been here before myself and I've managed to find it". Although I should have checked the name of the road itself as well as the postcode, I did only use the postcode as I was using my google maps app. Estate agents are by nature rather arrogant people who know the rental market well, they have a lot of interest in each property. Having said this, if a mistake is made on one's part, one should accept this, not blame the client. He did apologise, although this didn't feel too sincere. I also work in a very busy office where I am responsible for providing addresses to clients. So a word of advice from me would be to: A. double check both the number / name and street name and B. make sure the postcode provided to a potential client matches the address. In this way the time wasted for both parties will be avoided.
We worked with George Burton at Outlook and everything happened seamlessly - quick move with minimal admin. Alway responsive when needed and very helpful. Thank you!
They have a good selection of properties. However, I had an issue with a staff member who was quite rude to me.
I can not do business with somebody, who in my opinion is unethical.
It is a shame as I would like to of viewed some of their properties, but if I don't feel respected by the staff then it is a no-go for me.
We are yet to move into our flat that we are renting with Stow Brothers but so far their service has been great. We've been communicating mostly with Hannah who has been incredibly helpful in answering all our questions and guiding us through the registration/reference processes. We have both been living in East London for over a decade and feel a strong connection with this area, we're really happy to have found our new home through an estate agent who is making a genuine effort to look out for their customers/tenants and engaged in an array of activities with the local community.
Really, really, really bad experience. They represent everything that is wrong with the house buying process in this country, and show exactly why estate agents have a bad rep. Initially they appear straightforward, friendly, professional, but the process at the end was a disaster, primarily so because they didn't do their jobs and were only interested in retaining commission and holding house prices up. They failed explain to us properly the lease situation when the offer was made calling explaining an leasehold with an absentee freeholder as good as a freehold. They then they failed to tell us when our exchange date had to happen in order to retain the chain. This "by chance" happened to be the same day as the Brexit referendum. We wanted to wait to see the result to make sure we were comfortable in case we left and everything that from the prime minister to the head of the world bank predicted would impact house prices was true. They chased us all day of the election letting us know for the first time, that if we didnt sign that day, then we would lose the house we so much wanted. Their agent used pressure tactics, calling, texting, emailing, telling us we had to sign and it was urgent and that if we didnt the deal was off. This was the first time we heard this. They knew clearly a negative result would be against our interests and in the interest of their commission and their vendor. For the vendor - I feel bad as if the situation had been explained and managed by the estate agent then we would have probably resolved it earlier and got our head around the result ahead of time. If stow brothers were responsible they would have this conversation two weeks before the referendum not on the day of the vote! As it happens they didn't even speak to us. As soon as we called at 9am on friday (the day of the result) the estate ended the process and said the house was back on the market. They said the "chain had collapsed" which was news to us. Three weeks later house prices in the area are down by c. 5% - had we paid we would have been immediately in negative equity. The vendor was given our email and sent multiple emails telling us how horrible people were and how we should "grow a pair". I lost £4,000 and a lot of time understanding the complicated lease situation that I referred to above, that according my solicitor and another expert I paid to consult was much more complicated than that. Now Stow brothers have removed me from their database as I am not a secure buyer ! The house I was buying was bought in 2014 for 380K I had an offer of 505K accepted on it. I was making the couple selling c. 100K better off. What is wrong with this country when to get on the ladder I have to half a million to buy a flat in Walthamstow and the people selling it feel like they have right to my hard earned money. Stow brothers is everything that is wrong with the estate agent system; they inflate markets, block people from buying when they choose, they put a nice friendly face on it but underneath its the buyers being screwed and them manipulating system as they choose. Do not use this company, or if you do insist they provide you with a single point of contact, they can not be trusted.
Excellent service from start to finish. Kyli, Claudia and the rest of the team ran things very smoothly and kept us updated throughout. I would definitely recommend Stow Brothers to others.
Their valuation was higher than I expected, and they revised down from an initial figure of £635k to £600-625k. In the end the property sold for just over £585k (after a long time on the market and a reduction in the asking price from £600k to £575k).
All that said, the people were always polite and friendly, the fees were reasonable and I think their brand works well. A decent estate agent, definitely.