This is the worst estate agents I have ever had the misfortune of dealing with. They were unhelpful, unenthusiastic, uninterested, snobby and stuck up. They did not help us in our enquiry of a property we were interested in, were very negative throughout the process and did not offer us any other properties that they thought might be suitable. Overall they delivered terrible customer service, the worst I have ever received.
Excellent service from start to finish they go beyond what you would expect from a high street estate agents . Great service . Highly recommended !
I have rented a property out through Farrow & Farrow over a month ago. Property rented within a few days, however has taken over a month to receive paperwork and inventory details. They have failed to send these to me on numerous occasions via post & email and ignored numerous emails from myself chasing them on a regular basis. Poor communication & service.
After not receiving a reliable service elsewhere, I simply would not use any other agency. The team went above and beyond for us, and pulled out all the stops to ensure that we were comfortable each step of the way. I would recommend that anyone seeking honest reliable advice speak with the girls at Keenans. No wonder they do so well.
Dont give them your phone number. Full of ultra slick marketing and self promotion but dont ever say no to them, as they will NEVER stop phoning you. I mean NEVER. I had to threaten to report them for harassment and block them on my phone before I got any peace.
I used the Rawtenstall branch to rent out my house after I moved overseas. The staff were always friendly and helpful. My house was well looked after whilst rented. After I decided not to return to the UK, the Rawtenstall branch did an excellent job selling the house for me.
I have sold houses before, so I'm aware of the process.
I only used this local Reeds Rains Franchise as I know someone who works there, and in fairness I was given a preferential selling % rate. The owner of the franchise was quick to come out to the property, take payment, photograph the images, complete the online tour and arrange for our EPC. This is where the positive comments end.
With regret, we elected to go for their premier package, which cost us over £300 and I'm led to believe gives you a better chance of selling your house. I've subsequently learned that a friend of mine didn't pay it, so that's reassuring to know.
After 4 weeks and after a couple of calls, we received a report showing the web hits and the amount of times the property appeared in the property search results etc. Nearly 4 months down the line, we called a guy in their office and asked him about house prices in the area, what they thought we needed to do to sell the house and overall the response was extremely poor. Low and behold we served termination notice this week as we're changing agents, and we receive another web report.
Based on our experience, I wouldn't recommend selling your house with this Reeds Rains franchise.