Janki was amazing! She did a fast and efficent job and she kept us up to date during our letting process. Keep in touch with her was easy-peasy and she was very professional. Highly recommended!
Avoid these guys like the plague!
Myself and my wife found a property with WHB using Rightmove. At first they were really nice and efficient to show us the house. As soon as we put an offer forward it all started going terribly wrong and never got better. First, they increased our offer to the landlord by £50 without our consent, which obviously made the landlords very happy and unwilling to take any less, when we queried this obvious mistake, the agency justified it saying that it was because we own a dog, which was certainly not the reason as we met the owners and were perfectly happy with us and the dog.
Secondly, as we did the referrals we started getting tonnes of unwanted publicity from various suppliers who had obtained our personal data from the referencing agency.When we complained about this they just excuse themselves saying it was not them but a third party working on their behalf, shocking!
They were terrible to negotiate the agreement with the landlords and kept calling us at work to do their job and track down the referrals from our previous agency, although we paid £120 for that service!!
Just to finish it, instead of accepting a money transfer they suggested paying by card on the day we collected the keys, to which we agreed. Once at their offices they took our cards and overcharged us by £800!!! It might not be much for many people, but when you are moving paying thousands in fees, rent and deposit, £800 make a massive difference. The method they used to charge us with the card did not require PIN, so we could not verify the amount before they charged it. To all this, the office manager barely apologies and said we would check it on Monday next week, rather than trying to sort out something there and then.
On Monday the following week, they did not even bother to give us call to let us know they were on the ball and chasing the matter urgently, and when we called to query they were less than helpful.
Overall, you can see that as most letting agents (this one in particular), they just continue on business by the shear amount of demand there is and because as a tenant you are forced to pick from the least crappy one out there. These guys are slow, inefficient, and not bothered on giving a good service. If you can, try to avoid them, if you cannot, tread very carefully and don't assume they are doing their job; just like a lazy mule, they need a few whiplashes to react.
These estate agents are very professional and are a real joy to deal with. There has been really good communication and the staff have been more more than helpful in finding a tenant for my flat. Lily, in particular, is so impressive for being so friendly but also exceptionally thorough and efficient. Thank you to everyone.
I came all the way from London, to see no place at all. They left me waiting at the door of the apartment with no explanation. Also they don't provide transport, so if it happens that unfortunately you have to deal with them count with commuting time.
We can’t recommend Bradford & Howley highly enough.
We sold our property through them and they were always helpful and professional.
They worked around us with viewings and if we were at home, the team were always polite and respectful of our young families needs.
Liam the director based in the St Albans branch is very knowledgeable and was very helpful with catchment areas etc which really helped with our onward purchase.
Liam also recommended Will Biggar at Biggar Financial Planning, who did an excellent job finding us a great mortgage product.
We would 100% use them again.
Thank-you to all at Bradford & Howley!
Oliver Stirling from the Marshalswick office has been extremely rude on more than one instances. Way he talks has improved after complaining to the owner. Hopefully, he and the firm can balance between the interests of the seller and buyer fairly, rather than just talking to a customer from the buyer's perspective. There is lot of scope to improve, by not pushing buyer too hard to sell, on the contrary, push the seller to market the house at a right price (many of the houses marketed by Bradford & Howley tend to start at a high price, and price of the houses decreases with time. This is not the typical case with competing agency in the city).