Dear Churchills Team, just a little note to say a big thank you for all the help and support you gave me while selling my home. I have found it a very hard step to take after all these years (61) but your kindness and patience made things easier. I didn't have to worry about a thing and everything went very smoothly and according to plan. 20 years ago Mum thought about selling the house and although she never did move, she always told me to go to Churchills and as usual Mum got it right! Thanks Again. Mary
It is part of my integrity to publish a review regarding this Agent and will be helpful for all the people looking for properties in the area.
I approached Churchills regarding a property in Bushey ( 232 Merry hill road ) which I agreed to wait couple of months before the sale could be completed and in the mean time I had the survey, searches and all paperworks done.
This agent is presenting to customer as the most helpful team, working as team and pretending to provide a good customer service.
but....... BE AWARE !!!!
After I had the survey done and (my mistake, I have been too genuine to pass this survey report to Colin) I had my solicitor sorting out all the paperwork, I have been chasing Colin and my solicitor has been chasing the vendor's solicitor over 6 months and over certain amount of money spent for everything.
Just when everything was almost ready to complete the exchange, I called Colin to chase once again the vendor when he told me that "unfortunately the vendor is putting the property again back on the market as he could achieve an higher price from the sale". ( The vendor is in the position to play and valuate the property using other people's money as he will not move out from the property)
I can reassure that I have been asking for 6 months to Colin if everything was in order as looked like the vendor's solicitor was wasting time but he confirmed few times that the vendor is chasing is solicitor as he was trying to sell the property as soon as possible.
As Churchills is presenting this agency with a good customer service and with a good reputation, would not accept to take the same property to be placed on the market, no empathy showed ( Colin was just saying: "you reaction is the same that I see when this is happening to other people" - probably this is a standard game done by Colin and the agancy).
Colin did this for the vendor (customer), which is very good agreement with the vendor but extremely unprofessional and therefore I would not recommend you to use this agency if you are planning to buy a property as they get very greedy and their main interest is only MONEY.
No one will compensate you the wast of TIME.
232 Merry hill road flat is now back on the market.... be careful !!
I also learned today that agents are not to be trusted.
Excellent, professional and Speedy service from Diana and Simon! They are both always polite and happy to go above and beyond what is expected. Would highly recommend them and the team at Connells Watford!
Very Very disappointed with Watford branch (0 rating). when they come and see you first time for valuation ,they speak very sweetly. Once you sign the contract ,they behave rude.
we were buying property with them unfortunately, when we put offer they told its acceptable but you need to come and see our mortgage adviser even though we told them we have everything arranged. when we reject their mortgage they increase property price by 3000.... unbelievable .. we agreed to that also.
Also you have to be very careful what you sign on the contract. Their fees was different on their database compare to what you sign for. As we were selling our house also from them. I actually confirmed fees on phone also before my property went live on rightmove but they say yes to everything initially to get their business. They charge you for photos and will tell u it will be refunded when everything finished. But Never said that it will be only refunded if you take mortgage from their co.
Their solicitors most rude person in the world. I actually spoke to my vendor about moving date ,she told me that she will not move before end of august-16. I had a call from connells solicitors in May ,she left a message that if you don't move and complete in 2 weeks they will withdraw the property.. She did not have any clue what she was on...
Every stage we had bad experience. For the first viewing of our own house , agent arrived late then viewer and he didn't have any clue about the property..did not do his homework properly...
After all this.. after 5 .5 months in the end what happened, Our vendor withdraw the property.. not Connells fault but vendor did this 2nd time ,later on we came to know. Connells knew all about it.. so we lost all solicitors and all searches money...
Imagine are very professional, attentive & friendly to client needs and worked with enthusiasm to find the right property for us! In particular, I commend Jake for all his efforts and he is a great asset to Imagine. I hope to do business again with you in the future.
Do not use Imagine Bushey to manage your property.
Here is an email I sent them when they asked me if I would like to continue using their service:
1) There is very little communication from Imagine for the first few months, then out of nowhere i'm being told my tenant has moved out. There has been seemingly no attempt to stop or reason with the tenant, he has left!
2) Instead of enjoying my holiday in New Zealand, I'm now scared my mortgage is not going to be paid, it takes months for Imagine to find a replacement.
3) When Imagine find a tenant, I am charged a second round of fees. By the end of the 12 months with Imagine I will have spent over £2000 on this management service, this is unacceptable.
4) I have spoken to my tenant directly, who has informed me that there is issues with mould in the living room and burn from the kitchen oven on the surface top. He has spoken to Imagine about these problems, and Imagine has failed to raise the issues with me.
5) I have found out from a family member who I have mail forwarded to that there are overdue and final notice bills from the electricity & gas, water and council. I have already requested Imagine to take care of all the bills for my flat, part of the £2000 managed service I am paying, but they have failed to take care of them promptly.
6) When the previous tenant leaves the property in a state that one Imagine agent calls 'smelly and messy', Imagine continue to have viewings on the property! I suggest the place is cleaned professionally, which in turn, the cost is passed to me, instead of the tenant who created the mess. Unbelievable! I finally fight for a 50/50 share of the cost with the tenant.
And then I have an email asking why I am not going to use Imagine.. 'we cannot see any problems that have occurred'.
Very friendly, easy to approach. Helped with all my needs when looking for a property.
shoaib ul arbi
I wouldn't recommend this agent, as a property investor i have dealt with different solicitors, agents and vendors but the recent property i bought with them was the worst experience in 10years of buying properties.
From the beginning i was advised that solicitors they use are extremely good (which wasn't the case), the vendor and a fellow employee (Tyler) and the agent were extremely unprofessional during the whole process and the parties were constantly blaming each other for mishaps or things not being progressed. no sense of creating a 'win win' situation for e.g. the vendor wanted to charge £100.00 for a fridge when you can buy a new one for £150.00. ridiculous! it wasn't about the price difference but rather no sense of commerciality. don't trust the solicitors they use (regardless of what the agent states) and don't trust the agents!