Came to Belvoir after having a bad experience with a private land lord who messed us about for 3 weeks straight. The process was very straight forward, and it took us less than 2 weeks to move into our new home. Would definitely recommend them to everyone!
53 days ago
Belvoir, Leicester: Tenancy Application & Viewings
THIRD-PARTY DOCUMENT HANDLING ISSUE:
I had called Belvoir today and asked why the Landlord wished to move forward with an alternative tenancy application, and the reason was that Belvoir had not received my partner's application fee and application documentation. On the Goodlord website; it is not clear that both potential tenants must create an account/login each, moreover the guidance notes (where this might be explained) are not accessible as the link to them had not been working. This link may need to be corrected.
When I called today (Saturday 18th August); the representative that spoke to me said that the documents from my partner were not only missing (causing the Tenancy Application to not go ahead), but that "he hasn't submitted anything", "he hasn’t paid anything', 'we have had nothing from him".
The way I was spoken to was abrupt, rude and I was unable to clarify why this was the case as the representative kept verbally cutting me off.
She also stated that she had told me that there needed to be two separate accounts (per tenant), but when I finally managed to get a word in; I explained that I knew that would be the case for payments and document submission; but not two separate logins on Goodlord.
If Belvoir is to use an external website in which to collate application documents; it must make sure that the website is maintained; and to explain that the tenancy application will be handled by an external website as the potential tenant may not be happy to disclose their personal information to a third-party website. It is also crucial for Belvoir to make it clear that two accounts/logins must be created as Goodlord's website is misleading.
ABRUPT/LATE/RUDE REPRESENTATIVE FOR VIEWINGS:
I also want to express my concern over the representative we had come into contact with for our viewing of the Knighton Road property on Monday 6th August. He was late and didn’t explain why, he was not able to answer my basic questions about the property (such as where the boiler was located, and even questioned WHY I needed to know), he had absolutely no time for me and was very agitated and wanted to rush me out the property as quickly as possible.
He had also booked two viewings for two properties on Springfield Road for Thursday, 9th August at 11:45pm without confirming this with me. I had not received confirmation of a booking until Michaela had called me approximately one hour beforehand on the day to confirm my availability, and I informed her that I had not been contacted to book and confirm the viewings. Therefore, I had to rush over to view the properties without adequate and prior notice.
I feel as if Belvoir LEICESTER have handled our process very poorly, and that they have fallen very short of my expectations. The impression I have is greediness, rudeness, abruptness and a general lack of communication.
Again, I would like to state that I DO know the correct Belvoir Branch is LEICESTER, and will not accept Belvoir’s google rating to my comments as “we do not have you on our records”, “please call this number so we can verify which branch you were with”.
NaN days ago