R Whitlock
Recently spent the past year renting with Leaders, and throughout the year specifically Kirtan and Nick made the process very easy, answered all questions and replied quickly when needed. Would highly recommend.... Read more
Tenant
19th Sep 2024 (22 weeks ago)
M Johnson
Kirtan Patel has been amazing.. always on top of getting back to us about new properties and went above and beyond to help us try find a new home.. would definitely use again!... Read more
18th Sep 2024 (22 weeks ago)
T Martins
During my tenancy from April 2022 until February 2023, the entire team was super supportive, I have nothing to complain about. EVEN AFTER 2 years, I needed documents and spoke with Larissa Hall, who helped me and was very supportive, I have no words to thank you, Larissa. Thank you Leaders, you can trust them, the best!!... Read more
Tenant
29th Aug 2024 (25 weeks ago)
P Grimes
Leaders are always my go to letting agent in Kingston where I have been letting property for over 10 years. They are professional and always have a steady stream of reliable, trustworthy tenants to show your property to. Thanks again Nick and Kirtan... Read more
Landlord
16th Aug 2024 (6 mo. ago)
G Bhatia
The whole team is very cooperative and understanding. Even if I had a smallest query, they used to answer that on email or telephonic conversation within few mins. Best services I came across so Far...... Read more
11th Jul 2024 (7 mo. ago)
D Chalas
Completed another successful tenancy agreement with Nick and Leaders team who have cooperated once again professionally and with outmost attention for all stakeholders.... Read more
Landlord
10th Jul 2024 (7 mo. ago)
F Pollock
Dan and the team were friendly and helpful throughout the tenancy application and move-in process. They responded to my questions quickly and clearly, and went out of their way to make sure things went smoothly.... Read more
Tenant
8th Jul 2024 (7 mo. ago)
I Granston
I've used Leaders to provide tenants for my 2 rental properties in Kingston now for a number of years. They are always professional and helpful and the tenants they have found for me have been really nice people.
I highly recommend this company.... Read more
Landlord
6th Jul 2024 (7 mo. ago)
S Fayed
A big thank you to Kirtan for helping me secure my new flat! The process was made very easy and he was great in answering any questions or queries I had. In his absence, his colleagues Dan and Sophie were also super helpful. Thanks so much guys x... Read more
Tenant
29th Apr 2024 (9 mo. ago)
G Greenidge
Kirtan provided prompt, courteous and excellent services in my search for a new flat. Cheers.... Read more
31st Mar 2024 (10 mo. ago)
S Opondo
Big shout-out to Kirstan, Dan Ratna and Sandeep who were very helpful. They went an extra mile to ensure a seamless process until moving in. Thank you... Read more
11th Mar 2024 (11 mo. ago)
P andrade
Great service from everyone! Very polite and helpful! I highly recommend it to Leaders!! I loved the welcome box!... Read more
8th Mar 2024 (11 mo. ago)
N Watt
Nick and Mariam at Leaders were excellent in sourcing an available flat in kingston for me. As a first time renter they really went out on a limb to help with all the admin as well. But would also like to praise James from Leaders Guildford who is the Property Manager of the flat that I was in. He is a first class person who cares about the people who are in the flats/houses that he manages. I had issue with my flat and he was very quick to contact the landlord and get assistance out to me and on other occasions with the communal area he got sorted within a day!... Read more
Tenant
29th Feb 2024 (11 mo. ago)
I Huang
Highly recommend this real estate agent Kirtan. Kirtan is a very kind/friendly, was always there to helping me when I need it the most. I am very happy with Kirtan and I thin is very hard to find a person who did the great job and also very nice too.... Read more
24th Jan 2024 (1 year ago)
S fisher
A hassle-free set up of the management of our flat, which worked around our absence abroad for some of the crucial time, and a super-quickly sourced tenant. Kirtan and Nick were very helpful and always available for the inevitable questions. Highly recommended.... Read more
Landlord
24th Jan 2024 (1 year ago)
Z Mehmood
Excellent help from Kirtan who helped us rent out our new property! He has been the star of the show and has helped us in every way possible to get the best property for us on the market.... Read more
Landlord
22nd Dec 2023 (1 year ago)
A Ne
I went to pick the key from this agency they give me only one key and they didn't explain to me what to do how to do with new flat the way how they treat me unbelievable absolutely ridiculous unprofessional costmer service never again with Leader Letting agency... Read more
Tenant
18th Dec 2023 (1 year ago)
F Johnson
We recently used Leaders in Kingston for our first property purchase. From the initial viewing through the final sale, Lilly and Chris were phenomenal. Lilly in particular was extremely responsive, helpful, and a pleasure to work with.... Read more
Buyer
12th Dec 2023 (1 year ago)
K Mahmoud
I had an outstanding experience with this real estate agency, with a special shout-out to Nick, the Kingston branch manager! His exceptional support, rapid responses, and dedication made our experience with this real estate agency truly outstanding. From addressing queries to efficiently handling post-move issues, Nick went above and beyond, ensuring a smooth process and superb service quality. Highly recommend it, thanks to Nick's exceptional commitment to customer satisfaction!... Read more
12th Dec 2023 (1 year ago)
F Klopfer
Nov 2023. Since using Leaders as my letting I have found that the management of the property is top class. Maintenance and tenancy issues are dealt with promptly and professionaly.
I'd especially like to commend Larissa Hall for her assistance in resolving my query.
2020. A good experience. I found the service provided by Leaders to be professional, friendly and efficient. Will certainly use them again to provide good quality tenants and an excellent letting experience.... Read more
Landlord
30th Nov 2023 (1 year ago)
A Macdonald
Larissa Hall has stepped in twice to respond to emails about my rental property that I have sent to her colleagues who were on leave. By being proactive and taking her own initiative to look into the management of a property not usually managed by her and responding promptly, she has made my experience as a landlord significantly easier... Read more
Landlord
29th Nov 2023 (1 year ago)
J Adamson
Great service from Kirt. Always available to assist and help which goes a long way with the stressful process of moving. This is our second time finding a flat with Kirt and it’s always been a positive experience.... Read more
Tenant
24th Nov 2023 (1 year ago)
L Black
Larissa Hall is my property manager and rather excellent she is too, responding quickly to my emails, getting contractors sorted fast, and making sure everything's ok :)... Read more
Landlord
14th Nov 2023 (1 year ago)
V Janahan
Leaders Lettings Estate Agent Guildford
We would like to send out a special thanks to our property manager Mr James McCloud for being so reliable and helpful. We’ve been in our property for the last 16 years and have not come across a property manager like James who’s always so pleasant to deal with and tries to solve any issues so efficiently. Handsoff to his sincere dedication!!!!... Read more
Tenant
12th Nov 2023 (1 year ago)
H amban
Very accomodating,professional and answers concerns and queries in a timely manner!... Read more
20th Oct 2023 (1 year ago)
S Rowe
Both Nick and Kirtan at Leaders Kingston were vey helpful in securing a new tenant for our property,... Read more
Landlord
13th Oct 2023 (1 year ago)
A Zafar
Un professional
Very bad experience... Read more
10th Oct 2023 (1 year ago)
B devine
Very friendly & professional lettings management from all the Team at Leaders in Kingston.... Read more
Landlord
4th Oct 2023 (1 year ago)
K Wong
Kirtan was helpful and kind during the whole rent process.... Read more
Tenant
21st Aug 2023 (1 year ago)
D Macdonald
Kirtan is great! he made everything super easy understandable. very helpful and kind.... Read more
17th Aug 2023 (1 year ago)
M Jhanwar
Thank You Mariam, Kirtan, Kyra, James, and Leaders team for all the support and quick turnaround. Entire process was very smooth for us. Thank You for being so helpful !!... Read more
16th Aug 2023 (1 year ago)
F O.
Kirtan and Nick were of great help. They helped throughout the process until the end, always kind and dedicated. Thank you so much for everything.... Read more
7th Aug 2023 (1 year ago)
V Kumar
Kirtan from Leaders helped us find our new home. We were very pleased with his professionalism, courteous nature and attentiveness. He was swift with his responses and helped us a lot throughout the process. A big thanks to him!... Read more
4th Aug 2023 (1 year ago)
V F
Holly was absolutely brilliant. Quick response to emails, very accommodating and understanding, making sure everything was tickety-boo for our move.... Read more
Tenant
1st Aug 2023 (1 year ago)
J rowlands
Larissa Hall, Property Manager, was both proactive and very helpful when she stepped in to respond to an email of mine intended for one of her colleagues. The colleague in question was on annual leave and, to avoid me having to wait for him to return and respond, Larissa took the initiative to respond herself. I really appreciated this!... Read more
1st Aug 2023 (1 year ago)
W HARRISON
Thanks to Kirtan Patel for finding me great tenants and with the moving in. It went very smoothly.... Read more
Landlord
26th Jul 2023 (1 year ago)
Y Grewal
Great team, quick with queries. first time landlord they handled everything for me. especially Larissa, Kirtan and Nick... Read more
Landlord
25th Jul 2023 (1 year ago)
K Cooper
An efficient and courteous service from Kirtan and Nick.... Read more
20th Jun 2023 (1 year ago)
D Wow
Nick is a superstar. He was super supportive during all the renting process. He answered our questions and he was well informed about the flat. Thank you Nick.... Read more
Tenant
9th Jun 2023 (1 year ago)
K McHale
I've been working with Kirtan at Leaders in Kingston to secure a rental. In a crazy market, full of questionable Estate Agents - Kirtan stands out for being professional, efficient - and doing what he says he's going to do. Thank you!... Read more
Tenant
5th Jun 2023 (1 year ago)
E Jaron
Nick and Kurt the best team to work with in to find new tenands to my flat
Really good State Agents
I appreciate your efforts and hard work
Thank you... Read more
Landlord
15th May 2023 (1 year ago)
M (28DaysIELTS)

I am delighted to write this review of our tenancy process with Miriam Akdi. From start to finish, Miriam was a pleasure to work with and made the process of renting our new home a smooth and stress-free experience.
From the first time we contacted Miriam, she was responsive, professional, and informative. She took the time to understand our needs and preferences and provided us with a variety of properties that matched our criteria. Throughout the viewing process, Miriam was patient and accommodating, allowing us to take our time and providing us with all the information we needed to make an informed decision.
Once we had chosen our new home, Miriam was efficient and organised, guiding us through the tenancy agreement and ensuring that all necessary paperwork was completed promptly. She was also proactive in communicating with us, keeping us informed of the progress of the application and answering any questions we had along the way.
Overall, we couldn't be happier with our experience with Miriam Akdi. Her professionalism, knowledge, and friendly manner made the tenancy process a positive experience. We highly recommend her to anyone looking for a knowledgeable and reliable lettings agent. Thank you, Miriam!... Read more
Tenant
8th May 2023 (1 year ago)
E Shchegoleva
My husband found the property through Rightmove and we were so lucky that Kirtan was our agent. The process was so quick and easy that we got the keys in 10 days. I loved online tenants portal for communication, documents submission, references and reports etc - easy to use and secure
And now we are in the process to let our property with Leaders as well - looking forward to the same easy process.
Again, really happy with Kirtan's help. Highly recommended.
Thank you!... Read more
Landlord
2nd May 2023 (1 year ago)
M Battista
Great agency. Special thanks to Vicki Harbor for the prompt help and assistance with all our queries!... Read more
2nd May 2023 (1 year ago)
L Saleem
I found the property through Rightmove. I was so lucky that Kirtan Patel was my agent. The process was so quick that I got the keys within 7 working days. Reference process was smooth too. The agency offers really good online portal for tenants which is easy to access and easy to use (you can report damages, make payments, check your application process etc).
Again, really happy with Kirtan's help. Also, when I went to the office to collect the keys the rest of the staff were really helpful and always with a smile on the face. :) Highly recommended.
Thank you :)... Read more
Tenant
6th Apr 2023 (1 year ago)
C Jones
Kirtan was excellent, prompt responding to any issues that I had and made the whole process of renting a property very smooth. There were a few bumps along the way, however, I felt Kirtan dealt with them really well, kept me informed and was overall incredibly helpful. Thoroughly recommended.... Read more
Tenant
4th Apr 2023 (1 year ago)
C Ferreira
I recommend, we managed to rent the property. Kirtan was a brilliant professional, and we were treated very well at Leaders.... Read more
Tenant
3rd Apr 2023 (1 year ago)
M Taylor
A very prompt and smooth process re-letting our property. Nick and Kirtan at Leaders Kingston office were responsive and helpful throughout, thank you for a great service.... Read more
Landlord
3rd Apr 2023 (1 year ago)
R Lane
The support and quick communication has made renting through Leaders an easy experience. A special shout out for Kirtan , plus Larissa and Annabel from the property management/ maintenance side. Would recommend... Read more
Tenant
3rd Apr 2023 (1 year ago)
R Wilson
Kirtan Patel at Leaders did a great job.... Read more
1st Apr 2023 (1 year ago)
M Gardiner
Kirtan was so helpful and professional. Quick responses to emails and great at keeping us in the loop about any progress with the property we rent. Would highly recommend Kirtan and Leaders!!... Read more
Tenant
29th Mar 2023 (1 year ago)
H Kerr
Great service from the best lettings team in Kingston, I am an overseas landlord and have used Leaders for many years, they have always had good tenants in the property and any work needed has been done with no fuss.
Thanks to Larissa Hall and the team.... Read more
Landlord
28th Mar 2023 (1 year ago)
R Flint
I instructed Leaders (Larissa Hall) to renew the existing tenancy at Becketts Place. Highly professional, recommendations based on expert market knowledge, efficient and courteous- resulting in a tenant I’m happy with at a reasonable uplift from previous.
Great service and everything was planned in advance so that nothing was rushed. Great job.... Read more
Landlord
21st Mar 2023 (1 year ago)
M KYRIAKIDES
Having rented a property through Leaders eight years ago, I would like to give them my very best recommendations for their exemplary customer service throughout this period. The team at Kingston Upon Thames always went the extra mile to assist with inquiries, documentation, maintenance issues; the latter were dealt with efficiently and promptly. Their professionalism is exemplary. A big ‘ thank you’ to M. Browning and the whole team.... Read more
Tenant
16th Mar 2023 (1 year ago)
J CHRISTY
Dear Marian
super kind....she took our info....ànd tried to keep us updated
..I think Leaders is a super good real State Agency
Thank you so much... Read more
10th Mar 2023 (1 year ago)
H Sullivan
Kirt was helpful, professional and responsive. He helped make the overall process go very smoothly... Read more
2nd Dec 2022 (2 years ago)
A LONDON

Nick and Kirtan have done wonders for me to find a wonderful apartment in London while I was still in Germany in only two weeks time. I am deeply impressed by the high quality of work and communication Nick and Kirtan have offered me during this process. Kirtan went out of his way to meet my needs and even went to the apartment to take a video while I was in Germany and not able to visit the place myself. Nick and Kirtan supported me with any request and answered all my questions in no time. They are both extremly professional, super friendly and very calming/reassuring of the process while I was in Germany and a bit nervous if everything would go well for my move to London. No question seemed too much. I can highly recommend Leaders London and especially Nick and Kirtan. But also the rest of the team was very helpful. Going into the branch you will find a very welcoming and positive energy as well from all staff. It was my pleasure to experience such a great project with Leaders Kingston. Moving to London without being able to visit the apartment is probably only possible with Leaders. Thank you for everything, I love my apartment and you kept all promises! Alba... Read more
Tenant
15th Sep 2022 (2 years ago)
N Parthasarathy
Kirtan was very helpful with the onboarding process. I had the best, hassle-free experience with them.... Read more
30th Aug 2022 (2 years ago)
T Pincham
Great to deal with. They approach things in a considered way. Caring about the process, but also about the people.... Read more
30th Aug 2022 (2 years ago)
H El-Gammal
The worst and most unprofessional staff and service.
Deliberately misleading and only care about taking your money and providing zero service.
Not recommended AT ALL. Zero stars.... Read more
4th Aug 2022 (2 years ago)
S Dangerous
Kismet Singh was really professional, responsive and helpful throughout the whole process. The best.... Read more
1st Aug 2022 (2 years ago)
S Roscoe
Recently rented a 3 bedroom property in Kingston through Kismet, she was very lovely in person and very professional in getting back to us quickly regarding the property and answering all our questions.
Only improvements I could mention is the shortage of keys per tenant for the property and to try and consolidate more information into fewer emails to avoid new renters being overwhelmed.
Overall happy with the experence and many thanks to kismet for her time! :)... Read more
7th Jul 2022 (2 years ago)
V Cheung
An excellent service !... Read more
4th Jul 2022 (2 years ago)
L Mauro
Avoid at all costs.
Rented with them in October 2018. Asked to change rent payment date from 24th to 30th, no problems raised. Started receiving rent arrears statement, when got in touch with credit control they mentioned there were no problems with our rent payments. Reported various issues and problems over the course of our 4 years tenancy, only 10% were solved. Fast forward 4 years at our notice to leave, we are now left with having to pay for "rent arrears" because Annabel(property manager) did not do her job, the landlady claiming damages for the shower curtain which was reported at the first property visit and never fixed by her.
We will be paying and filing a lawsuit.
If you're thinking of renting with Leaders, do yourself a favour, and go private. JUST AVOID... Read more
Tenant
30th Jun 2022 (2 years ago)
V Madhwal
My agent was kismet Singh, and she was very helpful throughout the process. It was a smooth flow. Quick and easy :)... Read more
27th Jun 2022 (2 years ago)
C Bibby
Leaders have managed my buy to let flats for over 15 years. They have also been responsible for selling three of them in the last couple of years. I have always found the team to be professional, efficient and good humoured. I especially want to thank Chris and Michael for their hard work and patience over the last year.... Read more
28th May 2022 (2 years ago)
A Ilienko
Smooth move-in process and quite supportive personnel... Read more
27th May 2022 (2 years ago)
I Jaffer
Friendly and professional service... Read more
22nd May 2022 (2 years ago)
C Patrick
Professional services... Read more
15th Mar 2022 (2 years ago)
P Nield
I've been dealing with Leaders (Kingston Branch) for over 10 years, letting two properties and also selling a property. All the staff have gone out of their way to make sure the process is as smooth as can be each time. Special thanks to Nick, Chris, Fiona and Kismet. Their communications has been great. I've never had a problem with either of my lettings. Thanks again....... Read more
Seller
15th Mar 2022 (2 years ago)
D Lasyl
Kismet and the team have been first class with my move in to a rental property. All queries and emails answered and dealt with promptly and professionally... Read more
Tenant
14th Feb 2022 (3 years ago)
D Leonard
Overall poor experience with leaders, moved into a 3 bedroom property. They were helpful enough at first but after they had our money they seemed to lose all interest. Not only were we NOT warned that we were moving into a property that had a terrible mold problem but once we asked what could be done about it we were told to use the dehumidifier provided by the landlord, which did nothing. The mold problem got so out of control to the point we needed urgent help with it. Their response was to call us randomly to inform us we had to move out a month early, no compassion, poor communication and just rushed leaving us high and dry. They then came round to hand us our eviction notice, we hoped to get the details and a bit of support. The man who came round rang the door bell, handed us the letters and wanted to just leave, poor guy was worried about a parking ticket. Just terrible, we would not recommend them whats so ever!!!... Read more
Tenant
14th Feb 2022 (3 years ago)
C Souza
Very unprofessional and terrible communication with possible tenants.
We make an offer for a property to rent and they never let us know if we were accepted or not. Today we just find out through a third website that the house had been rented already . Also this lady named Kismet at Kingston office was very rude on the phone.... Read more
Tenant
11th Feb 2022 (3 years ago)
M K
We have always been looked after well by Leaders team but ever since Robyn has arrived it has gone to another level. Here responses are super quick, she takes action and is very clear in what she is doing to help and always very considerate and genuine so we always feel like she really wants us to be 100% happy! :-)... Read more
11th Jan 2022 (3 years ago)
V Bastea
We lived for almost 2.5 years in a rented flat in the Market Place. The flat was spacious and the location was excellent. Our property manager, Annabel Ridpath, was really great. She was very responsive to our emails or calls and she managed to solve our requests in a timely manner.... Read more
Tenant
9th Dec 2021 (3 years ago)
S Sharrock
Leaders let my flat on the day it was first marketed at exactly the rent their market appraisal estimated. My new (excellent) tenants were in within 10 days. Nick, the Lettings Manager, and his team are friendly and efficient - they respond to calls and emails straight away, they do what they promise and they keep to agreed timescales. They arranged ancillary services (EICR, inventory etc) promptly at a reasonable cost. And they charge less commission than their competitors! What’s not to like…... Read more
Landlord
12th Nov 2021 (3 years ago)
D Ford
My partner and I found the property we were looking for on Rightmove, a viewing was swiftly arranged and we were showed round by Kismet who was very knowledgable of the property. We filled an offer sheet and from there kismet helped us through the process of referencing and completing the agreement in which she was very helpful, responsive and understanding. Leaders and the landlord were very accommodating to our requests and it was a stress free process thanks to Leaders brilliant agent. A pleasure. Thanks!... Read more
Tenant
12th Nov 2021 (3 years ago)
T hilal
My experience was very good with Leaders.It was smooth and handled very professionally especially by Kismet.Totally recommended.... Read more
9th Nov 2021 (3 years ago)
M Perkins
We moved from Shropshire to Kingston today! Kismet was our agent!
Kismet was absolutely fantastic, amazing, god sent!
She is so professional, organized, and incredible, went above and beyond!
We were unable to view the property so through videos and many many questions for our side Kismet made the entire process a success! Will definitely use leaders again.... Read more
Tenant
15th Oct 2021 (3 years ago)
L Kinserdal
Although the moving process was stressful being from another country our agent Kismet was incredibly helpful. She helped us call the different agents in the referencing process and conducted a great viewing. Although the company they worked with in terms of referencing the were a bit hard to understand and difficult to communicate with, leaders helped us with that process. Made the moving go smoothly!... Read more
Tenant
3rd Oct 2021 (3 years ago)
E Hui
It is a good experience renting home with Leaders. Kismet is very helpful on communicating with the landlord.... Read more
Tenant
8th Sep 2021 (3 years ago)
C F
I am the previous tenant of a property that was placed with Leaders. For nearly 3 months I was struggling to get the post which contained official documents. I was put intouch with Nick who willingly said he would pick up the post and call me afterwards. Within a couple of hours a roughly three months battle came to an end. It might seem like a simply thing but I was faced with a civil penalty fine of up £1000 plus £250 replacement fee. I have not rented a property with them but wouldnt hesitate to do so in the future.... Read more
Tenant
8th Sep 2021 (3 years ago)
A Rodrigues
K Singh our agent, was super awesome!! Precise from the start, responsive and helpful till the completion of the deal.... Read more
2nd Sep 2021 (3 years ago)
H Watanabe
We found Leaders Sales very helpful and present during the whole purchase process: we would definitely recommend them and in particular Mr Michael Wright and Mr Chris Dribble.... Read more
Buyer
1st Sep 2021 (3 years ago)
R Taylor
Honestly one of the best experiences I have ever had. They guided me to find my first home and were knowledgeable, professional and genuine nice people.
I Cannot recommend Fiona, Nick and Chris and their teams enough, they will not only help you, they will ensure you enjoy the process.... Read more
Buyer
18th Aug 2021 (3 years ago)
S Inc
Over All The Entire Team Is Friendly And Easy To Approached Thanks To Kismet for being patient and professional in our inquiry til we got the flat at Regents Court... Read more
Tenant
17th Aug 2021 (3 years ago)
K Chan
We've recently rented a property through Leaders, and they met, if not, exceeded our expectations. Our circumstances wasn't the most straight forward, so they have been great at accomodating our situation and making every step as easy as possible. Throughout my time with Leaders, I was assisted mostly by Nick, who went above and beyond for us which is much appreciated!
A massive thank you to you all!... Read more
Tenant
11th Aug 2021 (3 years ago)
Marin
Very professional and nice staff, made this proceess for us smooth and easy! Great service and timely response from Kismet!... Read more
7th Jul 2021 (3 years ago)
F shahid
Very efficient response time and friendly staff for three students! We had been turned down by a few places but they were quick in getting our offer sorted. Helpful with setting up and finishing the documents for our place. Definitely recommend them to others.... Read more
Tenant
11th Jun 2021 (3 years ago)
I alniak
This branch is the best K?smet is very kind and polite Thank you very much all Leaders Kingston team????????????... Read more
14th May 2021 (3 years ago)
RoRoe
It was so great dealing with Kismet to get my new property, she made the process so smooth and easy, with wonderful communication, as well as Fiona who was equally amazing! I had a wonderful experience with leaders and the team. Thank you guys!! Rose x... Read more
14th May 2021 (3 years ago)
Z Hearn
An absolute pleasure renting through Leaders Kingston. Kismet was always available to answer any queries and very helpful in guiding us through the whole process.... Read more
Tenant
27th Apr 2021 (3 years ago)
A Clainos
When looking for our current home we dealt with Kismet from Leaders who was very professional and responded quickly to our queries and requests for viewing. She made the process easy and simple, and we are very happy in our apartment. Would highly recommend working with Kismet.... Read more
Tenant
26th Mar 2021 (3 years ago)
C Atkinson
Wonderfully pleasant, easy and smooth experience over all. It was mine and my partners first time moving out from home and the team were exceptionally tentative and responsive. A particular mention to Kismet, and Katie Verrall our property manager - She has been on hand continuously to help us with any problems or queries we have had and has made the entire experience as painless as possible and is genuinely a warm and very understanding person. Top marks for Katie!... Read more
Tenant
24th Mar 2021 (3 years ago)
J Perl
Helpful and attentive service, consistently deliver.... Read more
11th Mar 2021 (3 years ago)
S lloyd
thanks Leaders
you always do a great job at finding me tenants
keep up the good work... Read more
Landlord
4th Feb 2021 (4 years ago)
G G
A very special Thank You to Kismet and Fiona in the Kingston office that helped us move into our dream flat last month! They have been both so helpful, professional and kind, going above and beyond to help us with any issues that we had from our side. Fantastic & quick service, couldn't recommend them more!
Gabi & Lizzie... Read more
Tenant
5th Jan 2021 (4 years ago)
Nicholas
The service that we received from both, Kismet and Nick, during our move has been exemplary from beginning to end. Kismet has been the most friendly, kind and honest agent we ever dealt with, always willing to go above and beyond to help and assist with our inquiries. The most pleasant surprise was definitely the welcoming box, with some lovely treats, and a card we received on the day of our move, which is such a great gesture from Leaders. Keep up the great work that you do. Massive thanks for finding us a place we can call home.... Read more
Tenant
28th Dec 2020 (4 years ago)
G Gordon
Kismet and Leaders have been exceptional!
Kismet made the whole process from start to finish an extremely pleasant and stress free one. Along with her colleagues, she displayed a very thoughtful and kind service, which is very rare. Most importantly, they found me a place to finally call home!
I can’t recommend them highly enough.... Read more
Tenant
28th Dec 2020 (4 years ago)
C Poore
Great service from everyone, most notably Ayesha, Nick and Kismet. All were extremely helpful and ensured that everything went through on time despite us making life difficult for them and leaving things until the last minute. Lots of the stress that came with this being a first time move was alleviated thanks to their very professional service, would absolutely recommend.... Read more
13th Dec 2020 (4 years ago)
K Paget
I've used Leaders Kingston (previously Lords) to find suitable tenants for over 20 years and never been disappointed. Fiona, Nick and the current team are superb, attentive and always deliver.... Read more
Landlord
30th Nov 2020 (4 years ago)
A Almodares
Great service specifically the lettings consultant Kismet Singh. She is Very professional and helpful during the renting process, specially with using the the leaders app. I'm greatful to The entire team of leaders for helping me finding the right property for me.... Read more
Tenant
29th Nov 2020 (4 years ago)
Sofia
Had a really poor experience with Leaders in Kingston. They were fantastic until we moved into the property, then as soon as we were in and they had our money they lost interest. Property management is really poor, we decided to end our tenancy early because we found Leaders so useless. Wouldn’t recommend.... Read more
Tenant
23rd Nov 2020 (4 years ago)
Soph
HORRENDOUS! Please, please avoid at all costs. Staff rude and incompetent - in particular Annabel from the property management team. Rented for over a year, problems with property from day one that were never resolved, despite numerous emails from the week we moved in. On moving out they have now bombarded us with emails, demanding we pay extra costs for absolutely ridiculous reasons - scaremongering tactics! Luckily my friend is a lawyer and has enlightened me that they do not have a leg to stand on. I dread to think how these scaremongering tactics would work on someone who doesn’t have legal advice on hand. I have rented for years and never dealt with such incompetent bullies. Please, please, please AVOID!
Anyone who is considering using Leaders, I suggest you check out their TrustPilot reviews. Over 1,000 reviews and they score an overall 2 out of 5 stars - one of the lowest rated letting agency’s about. Save yourself the hassle and avoid!... Read more
Tenant
17th Nov 2020 (4 years ago)
J stainforth
The Leaders team lead by Kismet really eased the stress of this move for us. We moved in on-time and thanks to Leaders very happy.... Read more
11th Nov 2020 (4 years ago)
J Christoffersen
I had a very good experience with Leaders in Kingston throughout, a very professional experience and they were quick at responding to any questions and providing me with updates on the process. Louis did a great job showing me the flat, answering any questions and helping me through the move in process.
The move out process went fairly straight forward as well with the professional help of Annabel who diligently answered questions and followed up so the whole process was well managed throughout.... Read more
Tenant
1st Nov 2020 (4 years ago)
T Traub
Annebel Ridpath was very helpful and friendly while sorting out the return of my deposit. She was quick in dealing with the property owner and turned things around swiftly.... Read more
Tenant
28th Sep 2020 (4 years ago)
G miki
Very bad experience with Leaders Kingston. We requested a viewing to a property which we are very keen to buy - no response. We called and they were not keen to show the property to us - only at a time convenient to them under their terms. Will look elsewhere!... Read more
Buyer
17th Aug 2020 (4 years ago)
D Carran
Louis and Fiona helped us rent out our property in central kingston really quickly.
They advised us on price and we achieved several offers from good potential tenants within a few days, and we accepted tennant’s who agreed to full marketed price.
Good local knowledge combined with great service really helped us get our flat rented out quickly.... Read more
Landlord
2nd Aug 2020 (4 years ago)
Tom
The property purchase is not happening often to most and the buying process is always stressful from the viewing to the completion, with many different directions to go. I am very glad having Adam and Chris who help me through the whole process. They are friendly, patient, professional and always keep me updated. This makes huge difference to the experience. Thank you!... Read more
Buyer
27th Jul 2020 (4 years ago)
S Yang
Thanks for Adam and all team, very helpful and professional!... Read more
21st Jul 2020 (4 years ago)
F Briscoe
My tenancy was handled professional and speedily in the midst of the C19 outbreak.... Read more
Tenant
24th May 2020 (4 years ago)
M WRITER
Rented a fully managed apartment from Leaders. The service improved significantly over the 7 years we stayed with Leaders and particularly Steph’s taking over the property made a huge difference. We felt supported and well looked after throughout the end of tenancy procedure. Thanks, all the best!... Read more
Tenant
10th Apr 2020 (4 years ago)
M Pra
Very nice staff... Read more
10th Mar 2020 (4 years ago)
K anand
Zero Customer service . Just worked with them indirectly and had the worst experience ever during a recent transaction. They are very rigid, so if you think they will listen to your requests please go elsewhere. If they need some answers from you they will storm you with emails, very pushy, but once its done.... they are too busy with other work...and not entertain your requests. Avoid if possible otherwise you will be highly dissappointed.... Read more
9th Mar 2020 (4 years ago)
B M
Worst agency.... Read more
5th Mar 2020 (4 years ago)
M Benson
Thank you to Leaders who again have provided us with great service. We were really impressed with the prompt, efficent service we received from the Lettings team, particularly Louis Nichols, who was our main contact. He found us great tenants within a short period of time, he kept me updated on progress and provided clear and concise information throughout the process.
We will certainly continue to use Leaders in the future and wouldn't hesitate in recommending their services.... Read more
Landlord
3rd Mar 2020 (4 years ago)
M Hosseini
Worst agency that I have ever worked with. They don’t care about their clients, are not afraid of lying to you and all they think is about money. They rented a one bedroom flat for us and increased their charges over time and without any notice. We also had several issues with the tenant and they never attempted to help resolve the situation but rather increased the tension by providing falsified information. We will never work with them again.... Read more
Tenant
28th Jan 2020 (5 years ago)
A Brown
I've rented my apartment through Leaders since they established the office in Kingston. They've always found great tenants and their whole rental process is on-line - so very simple for overseas owners like me. When it came to selling, they were equally efficient, providing me with a legal contact and getting the property on the market and promptly taking offers, whilst following my directions closely. Chris and Adam have been excellent in their responses to queries and for making sure everything progressed smoothly. All in all, a very low stress experience!... Read more
Seller
21st Jan 2020 (5 years ago)
S Kuhlbrodt
Every tenancy has its challenges and we can say that the Leaders team have dealt with all of them in the most professional way possible. We don't have the slightest hesitation to recommend Leaders Kingston to both landlords and tenants alike.... Read more
14th Jan 2020 (5 years ago)
Mike
My wife and I had a great experience renting a property from Leaders. We were helped by Louis who was very responsive and friendly, and particular patient in answering our many questions as we were moving from abroad. Overall we have been impressed with the overall level of service from the entire Leaders team. I could highly recommend them to anyone looking to rent a property in the Kingston area.... Read more
Tenant
21st Dec 2019 (5 years ago)
M Segura
I came to live to London about 3 months ago and rented an apartment with Leaders. Since the beginning we were treated really well, the company was very serious and helped us find our home within a couple of days. Nick Hawkins was excellent with us, he was always there when we needed to solve problems or arrange things with Leaders and with the landlord. Really patient and helpful. Definitely recommend this estate agent as well as its team. Congratulations!!!... Read more
Tenant
18th Dec 2019 (5 years ago)
I Davidson
We used Leaders both to manage our rental property in Surbiton and then ultimately to sell the property. While we were originally a bit concerned about the valuation and had to drop the price a couple of times, when it came to it the team managed the sale very efficiently for us, keeping us informed all the way through and hassling solicitors and managing agents when needed.... Read more
Seller
17th Dec 2019 (5 years ago)
J cooney
My wife and I have just purchased a flat with leaders, Adam and Niki dealt with us, they were both extremely helpful and responded to our queries in a timely manner, from our first meeting with Adam I can honestly say he put me at ease and made the process all the more seemlesswwith his approach and manner.
He appreciated the fact we were in a rush and always made reference to the fact that we were expecting our first child, this kind of professionalism is hard to come by these days and I can honestly say that he is a credit to leaders and will in my opinion do very well in the property game.
I couldn't advise people more to use there service, as I dealt with many other agents ad these were by far head and shoulders above the rest.... Read more
Buyer
17th Dec 2019 (5 years ago)
M Kaynakci
The renting was very smooth and especially Louis was very helpful to response to my enquiries. Thanks very much.... Read more
Tenant
1st Dec 2019 (5 years ago)
P Morgan
We received a five star service from Louis at the Kingston branch. Love the property and hope to be here for many years. Thanks again to Louis and Leaders... Read more
Tenant
1st Dec 2019 (5 years ago)
J Saunders
Had a really wonderful experience working with Adam Latter from the Kingston branch of Leaders for the purchase of our first home. The day we met him at our first viewing he was polite and informed and we felt supported throughout the whole process which was daunting being first time buyers. He made sure to keep on top of everything for us as we both have busy jobs and weren't always able to do this ourselves. Adam went the extra mile for us and even hand delivered our keys on completion day as we weren't able to get to the offices in time. Would thoroughly recommend Leaders and Adam specifically. Thanks again for all your help!... Read more
Buyer
28th Nov 2019 (5 years ago)
N Maaniemi
Always quick responses and friendly staff, very happy with the service!... Read more
14th Nov 2019 (5 years ago)
Z Dharmapuri
Leaders have done an excellent job at finding a house that matched my requirements and the whole process was very well taken care of. Highly responsive and professional in their approach. A special thank you to Louis from the Lettings team.
Highly recommended!
Thanks
Zatin... Read more
Landlord
17th Oct 2019 (5 years ago)
J Bird
I have used Lords (now Leaders) for almost 20 years. They have always been very professional. My recent experience managing 3 sets of work through my property manager Caroline Cummings was most satisfactory. I am very pleased with the results and the way it was handled.... Read more
Landlord
15th Oct 2019 (5 years ago)
H Mclay
Steph is our new property manager and has been so helpful in making recommendations and overseeing significant improvements to our flat. She came up with good ideas and liaised with contractors for us to get the upgrades completed. We are delighted with the work that has been done in our flat and really appreciated the regular updates and photos. It is refreshing to have a property manager who responds to emails promptly and proactively manages the property.... Read more
Landlord
12th Oct 2019 (5 years ago)
D Frankcom
A fantastic company to deal with. Louis was very professional and went out of his way to help us find the right property. I would recommend Leaders and hope to use them again.... Read more
8th Oct 2019 (5 years ago)
A Zaharia
The worst letting agency ever...they have no respect for their clients.... Read more
Tenant
6th Oct 2019 (5 years ago)
C Genasi
My daughter purchased a flat with Leaders and Kismet, the estate agent involved, was extremely helpful and proactive, frequently chasing people all along the chain and keeping us well informed throughout... Read more
Buyer
4th Oct 2019 (5 years ago)
S Jassim
It’s an amazing experience I had with selling team.
Especially Adam he was a key to get everything done in a very quick time. I’m glad he was my selling coordinator.
I do very recommend this person and this fabulous Agency.
I’m looking to do my 2nd purchase with them as well... Read more
Seller
4th Oct 2019 (5 years ago)
B Cho
I am a former tenant. I believe it is important that requirements are fulfilled ASAP and never being frustrated due to any of issues regarding to tenancy. I am satisfied with Leaders because not only they have supplied and offered good properties, but also they were available at any time when if needed. I appreciated Stephanie Dodson - Kingston Property manager - who has been tremendous and professional. if I did not move to abroad, I would carry on being with Leaders !... Read more
Tenant
28th Sep 2019 (5 years ago)
R Stephens
Nice team sold our house very quickly.... Read more
Seller
27th Sep 2019 (5 years ago)
R Evans
I highly recommend Leaders Kingston. The staff are always very helpful and professional. My main contact was lettings negotiator Louis Nichols who was excellent. He really understood my requirements and actively searched for and found me an ideal property.... Read more
Buyer
12th Sep 2019 (5 years ago)
N Gorse
I recently went through the process of letting a property from overseas and was lucky enough to deal with Louis within the Kingston Leaders office. He was so helpful, understanding and patient in dealing with all of my questions, and allowing for my timezone and availability issues. The entire process was simple, clear and straightforward. I couldn't recommend the guys in Kingston more, must also call out Nick who also helped out as need as we moved through the process. If you are in the market for a rental or are looking to put your place on the market these guys should be the first port of call.... Read more
Landlord
5th Sep 2019 (5 years ago)
R Lapusneanu
I have been renting in London for a few years now and Leaders have been my absolute best experience so far. From the viewing, to getting the keys and then sorting any maintenance queries, it has been an overall pleasure to work with this branch - top top stars as far as I'm concerned. Keep it up guys!... Read more
Tenant
5th Sep 2019 (5 years ago)
S Zag
As a first time buy the whole process was quite daunting, but Adam at leaders was very informative, had great communication and very helpful through out. Glad I bought my first property with Leaders... Read more
Buyer
26th Aug 2019 (5 years ago)
I Paplaczyk
They deserve 0 stars really!
Avoid if you can as they will not assist you and only make your life more complicated. Every single encounter of ours caused issues for which we have been refunded most of the fees (after weeks and weeks of tiresome and unnecessary email and phone call exchanges I ma add).
Seriously I have not meet any professional establishment working with less proffesional efficiency than Leaders Kingston. They lied many times, did less than absolute minimum, were late with every single action, which they completed only after our many many reminders.
I know they are chosen often as having prices lower to their competitors but the difference in proce is really not worth the constant struggle that collaborating with Leaders causes.
SOOOOO HAPPY to never have to have anything to to with them ever again!... Read more
20th Aug 2019 (5 years ago)
bhabanishanker
Quite efficient in dealing with all aspects of tenancy... Read more
Tenant
13th Aug 2019 (5 years ago)
G Freedman
I appreciated very much the number of times Adam let me into the property to get traders in to give me quotes and he gave me plenty of time. The property was quite far away from their usual catchment area. Without that, and the ability to compare and so get a realistic idea of costs on what is a very neglected property - which meant I found a builder before competio, I would not have been confident to buy/commit to do up the house. The only downside was that the responsibility for the property changed hands a few times and I had to repeat myself way too many times at one point. It's lucky I am a persistent communicator.... Read more
Buyer
1st Aug 2019 (5 years ago)
H A
A heartfelt thank you to Joel, Louis and Nick for their unwavering support and patience. We were able to find the ideal property to rent and were very impressed with their professionalism and transparency. Would definitely recommend!... Read more
Tenant
31st Jul 2019 (5 years ago)
J Williams
Chris and Adam were really helpful, whenever I had a problem or needed some information they were always positive and happy to help me... Read more
29th Jul 2019 (5 years ago)
U angadi
Adam at leaders was very helpful and informative all through the process . Thank you.... Read more
25th Jul 2019 (5 years ago)
I Rais
Very helpful and good service. Joel was helping us finalise our rental property and he was excellent.... Read more
Tenant
19th Jul 2019 (5 years ago)
C S
Very helpful team at this branch. Joel in Kingston helped my wife and I to find a good rental property quickly. Communication was prompt and the agreements were completed swiftly. Overall very helpful.... Read more
Tenant
27th Jun 2019 (5 years ago)
G Ford
Joel was friendly and professional throughout the process of securing our flat. He's also made it known to us that we have him as a contact if we need any further assistance in the future. Great service.... Read more
Tenant
4th Jun 2019 (5 years ago)
Z wang
I use Leaders for two properties. They have the outstanding customer service and their staff is very friendly. For the property move in, Louis shows us the new place and answers all the questions we asked. Highly recommend company and staff.... Read more
3rd Jun 2019 (5 years ago)
S soltani
Excellent service from Louis.He was really accommodating and promp inanswering all my queries. I appreciate all his hard working.... Read more
10th May 2019 (5 years ago)
Dominic
Lettings: Excellent service from Louis/Joel, promptly responding to questions and helping with the referencing process. Property management: Slow to respond and only willing to kick the can down the road. When the cheap contractors are eventually arranged, they perform bodged repairs and often leave you in a state no better than that with which you started... Read more
Landlord
25th Apr 2019 (5 years ago)
Cristina
I have rented and moved in to a new flat through Leaders. Thanks to the team especially to Louis who was so accommodating and prompt in answering all my queries. Keep up the good work.... Read more
Tenant
12th Apr 2019 (5 years ago)
H Buter
I rented a new apartment through Leaders Kingston. From day one the service was excellent and responsive. My personal contact Joel would be there to answer any questions I had. But even on his off days, there would always someone else from the team to follow up.
I've dealt with a number of estate agents over time, but so far Leaders outshines them all.... Read more
Tenant
11th Apr 2019 (5 years ago)
J Taylor
Louis was extremely helpful throughout the whole rental process & we’re delighted to be in our new flat! Slightly less impressed with the company who dealt with referencing checks (they were a bit slow & I didn’t appreciate repeated automatically generated emails) but Leaders in Kingston were great.... Read more
Tenant
2nd Apr 2019 (5 years ago)
P Rossi
Quickly and nice administration, I recomend!... Read more
14th Mar 2019 (5 years ago)
C Bristow
Great experience of letting a property. Louis was really helpful and efficient and the flat is wonderful!... Read more
Landlord
26th Feb 2019 (5 years ago)
Loskavleiros
My house Extremely Cold!!!!! No heaters are helping you!!!
Fees extremely too much.....
That was my question how can be house so cheap in my area .... i don't have any problem with landlord he is a good guy , but those useless people with high fees don't trust them guys
STAY AWAY... Read more
Tenant
20th Feb 2019 (5 years ago)
R Patel
Cannot recommend the letting team highly enough. They have been absolutely fantastic in dealing with all my queries swiftly and to my full satisfaction. Joel in particular has gone out of his way to ensure everything went smoothly, no ask was too big and this had led to a very positive experience overall.... Read more
18th Feb 2019 (5 years ago)
B Mahmood
Had a great experience working with Leaders through the entire process of purchasing my property. Adam Latter, the rep assigned to my case was extremely helpful and answered all my questions and requests promptly. He even took the time to show us the property again when we were unsure to help us make our decision. I would highly recommend their service.... Read more
Buyer
5th Feb 2019 (6 years ago)
S Ramessur
I have let my flat with Leaders, Kingston for many years. Without fail, they are helpful and professional. They have always been diligent in finding the best tenants and achieving a fair rental for both parties.
They are also efficient and helpful in giving advice and guidance to me as a Landlord; both in terms of what the most useful renovations would be and keeping up to date with the changing rules and regulations.
Would recommend them as a letting agent for any prospective landlord.... Read more
Landlord
5th Feb 2019 (6 years ago)
N Khaled
I’m writing my review to talk about my worst experience with this agency. I’m a university student and this agency robbed for 318 (agency fees ) wihich they weren’t eligible for it. As I rented a room and I found by myself and we didn’t signed agreement therefore legally they not eligible for it. Overall, it’s the worst company ever in the Uk. Their job just to steal people’s money as they did with me and they not eligible for it at all.... Read more
Tenant
25th Jan 2019 (6 years ago)
Á paredes
A good and honest agency I would recommend to every friend moving into Kingston. Good agents, like Louis, proactive and helpful!... Read more
23rd Jan 2019 (6 years ago)
A Dribble
I have just let my property through Leaders and would like to thank Nick, Louis and Joel for all their help. The whole process was seamless from start to finish and executed both quickly and professionally. I wouldn't hesitate recommending Leaders to any prospective landlords.... Read more
Landlord
21st Jan 2019 (6 years ago)
T Simpson
My experience with Leaders was nothing short of exceptional. Everything with my recent let was handled very smoothly and professionally. Many thanks to Joel and the rest of the team in Kingston for the excellent service.... Read more
Landlord
19th Jan 2019 (6 years ago)
M Lisewski
We have just moved into a flat and we were really happy with the service that Louis and the lettings team provided. The renting process was smooth and efficient and there were no problems whatsoever. We definitely recommend this agency for anyone looking for a property in this area.... Read more
Tenant
17th Jan 2019 (6 years ago)
F Hached
Just rented a flat and the service was excellent. LOUIS was available and very helpful every step of the way. Everything went smoothly and hassle free. Good job... Read more
Tenant
12th Jan 2019 (6 years ago)
S E
Great experience with this agency. Rapid responses, very professional friendly staff and overall very helpful with my property search.
Louis was a great agent! He helped me with all my enquires and made my moving in process very easy.... Read more
Tenant
11th Jan 2019 (6 years ago)
S Marcus
Louis was quick to respond to our queries about potential flats and set up appointments the next day. He was very professional and dealt with our queries efficiently.
He also anticipated our needs by finding properties without needing anything more than basic information. Thanks to him, we found a home we're very happy with.
Since moving, the rest of the team have been absolutely fantastic in making sure we're happy in our new home. Thank you to all. :)... Read more
Tenant
3rd Dec 2018 (6 years ago)
T Zlattner
I can't recommend this branch enough, Louis managed to get us the property of our dreams and set everything up perfectly. The team was super helpful with all our queries, fantastic service! Thank you Louis & team :)... Read more
Buyer
3rd Dec 2018 (6 years ago)
D Bown
I have worked with Leaders of Kingston for over eight years & can highly recommend all of the staff, as I have spoken to probably them all over the eight years!
In particular Fiona was fantastic, always at the end of the phone helping sort things out with tenants & offering great advice.
Fiona could always be relied upon to sort out any issue that came up, & to know she was there to advise and give me the benefit of her experience in Lettings was invaluable.
Thank you all for your help & advice.... Read more
Landlord
29th Nov 2018 (6 years ago)
E Johannessen
Great service! Louis has been super helpful with everything. Thanks!... Read more
22nd Nov 2018 (6 years ago)
Xlz
Excellant service
Everyone in this branch is helpful, friendly and accommodating, its a pleasure to go in the shop.... Read more
22nd Nov 2018 (6 years ago)
B Pearson
I have been using Leaders for more than 14 years to manage a couple properties. I always find them to very professional and quick to resolve any issues.... Read more
Landlord
27th Oct 2018 (6 years ago)
A lozano
My experience was very positive. The team moved very quickly and in a diligent manner to find a buyer for my property. Everything was managed while I am overseas in particular all the actions needed to complete the transaction. Bravo ! Very good work ! Keep it up ! A... Read more
Seller
17th Oct 2018 (6 years ago)
Supanice
If you are looking for one of the best estate agents then look no further than Leaders in Kingston. I couldn’t be happier with the service provided by this great team, in particular the colleague Nick is someone who does exactly what he promises and always goes beyond any expectations you may have. The process of renting property is made to feel seamless and I feel that is down to the very high standards that Nick and the rest of the team demonstrate. I would always recommend people to use Leaders.... Read more
Tenant
16th Oct 2018 (6 years ago)
N Kobayashi

When we found a property we were interested in, leaders were prompt for the show around, gave us all the details we needed and then answered all our questions along the way. Joel, in specific, always made effort to follow up on any queries and keep in touch from the moment we made an offer on the house till after we moved in.
I'm giving 4 stars because things took longer than I would have hoped. Their computer system did go down for a week and yet they continued to try to complete all the necessary paperwork for the property as quickly as they could. I don't understand what happened behind the scenes but if it had gone more quickly it would have saved us some stress. However, saying that, every time I called they were very friendly and understanding and did their best to keep me informed with the progress. I don't know if the delay was caused by our landlord being abroad or because of part of the Leaders team.
Since moving in we have had some small issues with the property but when mentioned to the property management team they have made effort to rectify things.
3 months in and we are so far pleased with Leaders.
Thank you for all the efforts you have made.... Read more
Tenant
5th Oct 2018 (6 years ago)
O Connors
Joel was very helpful throughout the moving process, and made the transition to our lovely new home so much easier. Thanks Joel!... Read more
1st Oct 2018 (6 years ago)
F Roncaroli
Friendly, competent staff; always ready to help when needed; we liaise with Fiona; she is just great... Read more
30th Sep 2018 (6 years ago)
S B
I was a first time buyer and found a property through Leaders. Throughout the whole
process Chris was very helpful, allowing additional viewings before I made an offer and once the offer had been accepted. He was also great throughout the sales process and spent a lot of time chasing up the seller’s solicitor and the Managing Agent of the property to ensure the relevant paperwork was obtained and the sale was completed in good time with minimal delays. All in all, it was a relatively smooth process that was made easier due to the help of Chris so I would recommend highly.... Read more
Buyer
26th Sep 2018 (6 years ago)
Á Domínguez
great staff and very kind a professionals.... Read more
25th Sep 2018 (6 years ago)
R Raineri
I had an excellent experience moving into the Kingston area through Leaders. They were always on top of things, replying to our emails promptly and were always accommodating when we visited the branch in the town centre. Joel was our agent and he did especially well with helping us with our search for a house to rent and then finalising the deal. Overall it was a smooth process.
Richard... Read more
Tenant
25th Sep 2018 (6 years ago)
V bhinder
Hi my name is Mr Bhinder the landlord of 6 st James Place.
I like to give my review to leaders about how happy and satisfied i been
With the experience and help leaders and all the staff.
Specially nick and lewis .
Who have been incredible in finding me new tenants which i was super
Happy with.
What i liked about nick and lewis was how fast and dedicated in there
Work they was,when i needed help and answers to any questions they
Was prompt and extremely helpful which made my life easier and stress
Less.
thank you nick and lewis from leaders keep up the good work.
Mr Bhinder... Read more
Landlord
19th Sep 2018 (6 years ago)
J smith
Thanks to Ryan for all your help in my flat purchase always positive helpful through the process job well done will surely be back soon... Read more
Buyer
19th Sep 2018 (6 years ago)
T Walker
Leaders showed a huge amount of patience, with a very complicated sale, and were polite and courteous throughout the process, going the extra mile without being asked to. Highly recommended. Thank you Ryan Taylor and Chris Dribble at the Agents... Read more
Seller
19th Sep 2018 (6 years ago)
M Giannakoulia
I m very happy and satisfied with the leaders service. Louis was always helpful and communicative. Thank you so much... Read more
17th Sep 2018 (6 years ago)
L R
Fantastic dealing with Leaders during our move to the area. Louis was especially helpful in ensuring every detail was completed perfectly is. The attention he gave us and his correspondence during the whole move was second to none. Highly recommended!... Read more
17th Sep 2018 (6 years ago)
S Simon
Nick Hawkins and the team especially Louis are really helpful and always go that bit extra. As a Landlord since 2002 I have been with Leaders Kinston since they opened, and remain with them because of the service they offer. Nothing is too much trouble for Nick and the team even when very busy.... Read more
Landlord
17th Sep 2018 (6 years ago)
A Nik
Excellent Letting staff , great job Louis ????????????????????????????????????????????????... Read more
12th Sep 2018 (6 years ago)
S paul
I have had a great experience with Leaders from start to finish of my tenancy. The entire Leaders Kingston team is very friendly and professional. Lucy and Nick always ensured that all my questions were answered promptly. I have recently moved out of a studio flat in kingston due to relocation , which is fully managed by Leaders. They made the moving out process hastle free for me, in fact they are helping me to find a replacement tenant as my tenancy contract ends next month.
I would like to thank Lucy from Property Management team and Nick for being so helpful throughout the tenancy.... Read more
Tenant
12th Sep 2018 (6 years ago)
C Summers
I recently bought a flat and sold my previous one through Leaders and they were brilliant throughout.
I offered on a property they were selling without having a buyer for our own, but by listing ours with them all parties involved had the confidence the team were doing everything they could to progress both sales. They also showed excellent communication skills and let us know when viewings were happening, then followed up with clear feedback. They also continued to work with us and our solicitors to progress the sale through to completion, handling queries and any issues that came up professionally and quickly.
I wouldn't hesitate to work with Ryan, Adam, Chris and the team again.... Read more
Seller
21st Aug 2018 (6 years ago)
J Thomas
I have recently rented a flat and had a great experience with Leaders from start to finish. Very friendly staff and accommodating. Will definitely be using this Agency for the foreseeable future.... Read more
Tenant
5th Aug 2018 (6 years ago)
N Blacklock
Terrible, complete mess up from start to finish, I didn't get my keys until 6pm on the day of moving, while apologetic, no refund was offered despite the extra costs I incurred due to the ineptitude of the contracts department. I hope to never have to deal with them again.... Read more
Tenant
27th Jul 2018 (6 years ago)
S Pernikis
Poor communication, had to chase multiple times to get any answers to my emails. Could not arrange a viewing for a whole week, as the agent claimed that the tenant kept changing available viewing times, even up to the actual day that I was meant to have the viewing. After a week of constant chasing, I have given up and will not pursue my searches with them any longer.... Read more
25th Jun 2018 (6 years ago)
L Powell
Professional, quick to respond and accommodating to us as purchasers and from what I saw to the buyers also. Plus just nice to talk to!! Thank you very much! You made what is a stressful process significantly better.... Read more
4th Jun 2018 (6 years ago)
M Zafar
I have had a great experience with Leaders. Adam was very helpful and ensured that all my questions were answered promptly. He kept me informed in every step of the buying process. I would like to thank Adam for all his support and helping me to buy my stunning home and wish him all the best.... Read more
Buyer
30th Apr 2018 (6 years ago)
A Wollerton
As first time buyers, the prospect of buying our first place was very daunting. We met with Adam from Leaders quite early on in our search and he was very patient with us constantly, attentive when we had questions, and helpful throughout and beyond the sale too (ensuring we had all the keys for the mail box etc). We were kept informed at every step and our Solicitor also agreed he and the team were great to work with. Where other agencies were pushy and impersonal, Adam and everyone we dealt with at Leaders were professional, friendly, and maintaned the excitement in the process of buying our first place. We couldn't reccomend them highly enough for any first time buyers or purchasers in general. Thanks Adam, and all the team at Leaders.... Read more
Buyer
9th Apr 2018 (6 years ago)
M Sanna
Friendly staff, but very UNprofessional company with poor policy. Not only the most expensive fee rate but also:
MY details were shared with third party companies (phone and electricity) without my consent, in order to increase the profits.
I didn't get the flat after we have agreed all conditions because I didn't buy unnecessary insurance from them.
I got my money refunded after 3 weeks.... Read more
31st Mar 2018 (6 years ago)
S Guillén
Our experience with Leaders Kingston and with Sophie has been incredibly positive. They have been and still are very helpful and attentive with us, and made the whole process of renting our place smooth and easy. 100% recommended!... Read more
Tenant
30th Jan 2018 (7 years ago)
G Consoli
Very reliable agency. Especially Sophie was really kind and professional explaining to me and my girlfriend all the moving processes and always ready to answer to our questions! Well done!... Read more
14th Jan 2018 (7 years ago)
J watson
Right from the outset, Louis Nichols provided my partner and I with all the information we needed when we moved into the flat.
He was very calm, patient at all times and very professional explaining everything in detail, all questions answered diligently.
He made our move and settling in the new flat very smooth.
Because of the good service Louis provided to us, I have recommended your agent to friends and families.... Read more
Tenant
13th Dec 2017 (7 years ago)
G Howard
The lettings team at Leaders are exceptional throughout the entire process. From my first contact with Sophie Gibbs, the negotiator, she was really helpful with all my questions and gave promt replies to all my emails.
Once all my references had been passed, Steph Dodson was a great help putting all the contracts together.
Great to know they were both only a phone call, or email away from helping me. Would HIGHLY recommend.... Read more
Tenant
12th Dec 2017 (7 years ago)
M Madhavan
Excellent services strongly recommend... Read more
12th Dec 2017 (7 years ago)
S Nicholson
I've been really impressed by Leaders, especially Ryan, who has been communicative, helpful and reassuring from the start of the process of purchasing my new flat. My solicitor also commented on how great Ryan has been. Thank you.... Read more
Buyer
27th Nov 2017 (7 years ago)
N m
The worst experience I ever had. Never ever deal with Leaders, very unprofessional, no reliable, the most expensive. Cancelled agreement 4 days before moving date because someone offered higher. Was waiting for refund administration fees for 2 weeks, after calling and emailing every day. Just avoid this agency.... Read more
9th Oct 2017 (7 years ago)
M Minerva
Very prompt and friendly service. Found great tenants within one day of advertising our property. The team attitude was very positive and proactive, The only negative to note was a lack of attention to detail when finalising the contract - the final draft contained an error however when pointed out amendments were addressed promptly. Happy to recommend.... Read more
Landlord
27th May 2017 (7 years ago)
Nick
Leaders were the letting and management agent for our property for 8 years, and provided a sterling service. We found that their service actually improved whenever we faced a tricky situation and they were diligent, available and always easy to get hold of and deal with. Tim in Lettings knew the market well and was always calm and efficient, while Fiona in Property Management was simply first-class: capable, thorough and very knowledgeable. Highly recommended .... Read more
Landlord
21st Apr 2017 (7 years ago)
I Houston
Leaders in Kingston are just great. I have rented a flat through them for a while now. At the beginning it was Nick in letting. He was sooo professional, friendly and helpful. After that I was handed over to Hannah in the Property Management Dept. She is a star and has made my life in the flat hassle free - she is always available and deals with issues promptly and efficiently - always in control - friendly and never seems to get flustered. Of course there is the rest of the Leaders team who are just as pleasurable to deal with. I do realise that this review has only positive things to say about Leaders Kingston but believe me as far as I am concerned there have been no negatives. Thank you Leaders for the respect that you have given me during the time that we have been doing business together. I will not hesitate in recommending you to others.... Read more
Tenant
10th Apr 2017 (7 years ago)
Kamel
Fantastic service from the team at Leaders Kingston. The process of renting a flat went smoothly from the date of viewing to the date we moved in (and even beyond). Sally Anne and her colleagues went out of their way and were very understanding of our needs. Highly recommended, professional service.... Read more
Tenant
13th Mar 2017 (7 years ago)
I Gordon
My husband and I have recently sold our flat through Leaders in Kingston. We spoke to several agents in the local area before deciding which to go with them and are so pleased we went with Leaders. We chose Leaders because Chris, who managed our sale, was fantastic and clearly really knew his stuff. He was always at the other end of the phone to guide us, and offered great advice and support and throughout the process. Chris organised an open day for people to view the flat and we sold it immediately! We had several offers which was fantastic. I cannot recommend Leaders and in Particular Chris Dribble enough. We would definitely use them again in the future.... Read more
Seller
14th Feb 2017 (8 years ago)
H Vane
As a Landlord I have been renting my property out with Lords/Leaders for 12 years during which time I have experienced excellent service from all the Staff at Leaders who I have found to be helpful, (even when things go wrong). I can recommend them as one of the better letting Agents in Kingston-upon-Thames.... Read more
Landlord
14th Nov 2016 (8 years ago)
A Smith
I will never be dealing with these guys again.
The fees are higher than any other estate agent, yet the service is abysmal.
The property on moving in was dirty in poor maintenance, inventory totally wrong and when raised with them was told that it was previous tenant who should have raised the maintenance issues, even though the check out inventory itemised them.
When raising a complaint answers were non existent and a month there have been no repairs carried out by property management. They don't seem to care they've got their ridiculous fees now.
After seeing how little they do for tenants, there's no chance I'd recommend to any landlord either.... Read more
Tenant
6th Nov 2016 (8 years ago)
D White
Failed to sell a flat within my building so their board has been dumped within my front garden. I have called five times to ask for it to be removed, several months later, it is still there.
If they cannot perform a simply task, I wouldn't trust them with selling/letting my home.... Read more
Seller
13th Aug 2016 (8 years ago)
M Tahir
Very efficient , 3 phone calls 2 emails all done sorted , special thanks to Helen very straight forward , clear and timely information . HIGHLY RECOMMENDED... Read more
29th Oct 2015 (9 years ago)
J Wright
A great experience! Having dealt with a number of letting and estate agents over the years, I can say with great confidence that the staff at Leaders in Kingston are by far the most professional, helpful and friendly that I have ever dealt with. My property was let quickly at a rent I was very happy with and the Tenants that Leaders found me are great! Thank you.... Read more
Landlord
12th Jan 2015 (10 years ago)
R Whyte
I have been using this lettings agent for the last 16 years and they have always been a pleasure to deal with and very efficient. I would not hesitate to recommend them.... Read more
Landlord
20th Oct 2014 (10 years ago)
A 1
Hello,
The management services are appalling. My whole flat is flooded with water due to busted pipe. The water went to the flat downstairs, I called them and they told me they cant send some one as its not an emergency. Very bad experience.... Read more
Landlord
10th Sep 2012 (12 years ago)
S Jacobs

The people downstairs who help you find the right house/flat are wonderful, very nice, always smiling, and very helpful.
Unfortunately, that's where the good service ends. I am renting a flat managed by them and I have had nothing but very bad service from Leaders with regards to their management.
The flat was filthy when I got the keys, the lady who did the check-in was adamant that the lounge carpet and bathroom were both stained. I have rented over a dozen different places in the past and never had any trouble; I had a moving schedule I couldn't change so I took the keys and reported the problems within a week (I would have done it sooner, but I expected to report it with my confirmation of the inventory, which I didn't receive until later - see below). They told me they couldn't do anything because I had taken the keys - they obviously assume that people allow an extra day or two "just in case" of filth, and they clearly don't know that it can take a full day for carpets to dry (especially the thick ones that are in this flat). They didn't even bother with an apology, even though I sent them a dozen pictures of different areas of filth.
I only received a copy of the inventory a month after I moved in and had sent 3 emails requesting it. The final page was handwritten and completely illegible. I emailed changes to the inventory straight away, requested that the last page be typed, and the updated copy be sent to me via email (to save paper/time/postage). I got confirmation straight away that the changes would be made and the last page typed, but it's been another month and I still haven't received a copy of the inventory.
I then got a parking ticket for parking in the private car park stating that I was "not displaying a valid permit". I emailed Leaders and their reply was "sort it yourself". When I went in to speak with them, my contact person wasn't in, but one of her colleagues looked at the permit I had been given and said "That's not the correct one." I then filed a complaint with the manager, who defended my contact's decision to tell me to sort it myself because she thought I had the correct permit - despite the fact that I informed her that another person in the office knew at a glance I had the wrong one. And of course, this shows extreme arrogance that they both think they know better than the parking warden - who gets paid to know which permits are correct! They finally agreed to take care of the ticket for me, but I only got an apology for this when I pointed out that any half-way decent customer service agent would have apologised immediately. They were able to borrow a parking permit from another flat they manage in the complex - but the bay number they told me is incorrect. I emailed them immediately to tell them this, and that I would be trying to avoid contact with them by contacting the service agency for the correct bay number. They have again failed at customer service by not contacting me out of courtesy to confirm I was able to get the right bay number - which I haven't after 3 emails to the service agency. It has been a month and I *still* don't have the correct parking permit and am having to park in the Visitors Parking (luckily up til now there has always been a space free - touch wood).
When I have contacted them about repairs, they do not bother to reply that they have even received the email, let alone to tell me that they have passed my details to a third party, or to even give me the name of the third party.
I am seriously considering moving house when my lease is up, just so that I don't have to deal with them any more (the only reason I haven't decided for sure is that as a I single mum of a 4-year-old the hassle and cost might not be worth it).... Read more
Tenant
4th Jul 2012 (12 years ago)