J Desborough
1

enquired on a shared ownership property, their advert states its available to purchase with a 5% deposit. And still does currently, this isn't the case as you can never buy a 100% share of the property there are limited lenders who would provide a mortgage and they all require a 10% deposit along with the fees.
I had mortgage appointments and was told that it was available with a 5% deposit, was given figures and applied for a mortgage in principal. I was then told that the only option was now a 10% deposit, once i said i couldn't do the 10% deposit contact seized to exist. I have called Kings Lynn branch and Hunstanton branch multiple times and only been able to leave a voicemail with no call back, wrote an email of complaint and was told that the mortgage advisor would be in contact 3 weeks ago. I am still yet to receive a call or an email, i wrote another email of complaint a week ago now and have still had no response.
If nothing could be done which i understand, then i would expect at the very least an apology for wasting my time. or an explanation as to why they have continued to advertise the property as being available to buy with a 5% deposit when it is not. I have tried mortgage companies elsewhere and been told the same response about the property only being available to purchase with a 10% deposit as you can never fully own the property.
don't waste your time and look at other estate agents, unless you like being ignored or lied to.... Read more
28th Apr 2026 (7 weeks ago)