sandeep
1

They artificially inflate reviews after each negative review, so be careful.
Blocked access and unprofessional conduct; jeopardising our property purchase.
We are currently in the process of purchasing a new home through Reeds Rains (acting for The New Homes Group) and, unfortunately, the experience has been quite challenging as we approach our March 31st exchange deadline.
While we are committed to the purchase, we have encountered significant hurdles in completing basic due diligence. We have been trying to arrange a follow-up viewing for three weeks to take measurements and see parts of the property we haven't yet accessed, such as the backyard and the garage.
Our main concerns include:
Surveyor Access: It was disappointing that our surveyor was unable to inspect the garage because the representative on-site did not have the keys.
Scheduling Issues: We waited two weeks for a Saturday appointment to accommodate the agency's schedule, only for a "calendar glitch" to result in a no-show while we were at the property.
Lack of Prioritisation: Despite an apology and a promise that we would be prioritised for the following weekend, we have now been told those slots are full. As we work during the week, Saturday is our only option, a fact we made clear from the start.
We simply want to view the property we are buying, take measurements for furniture, and ensure the unseen parts of property are in order. It is frustrating to feel that our purchase is being delayed by scheduling errors, especially when we are so close to exchanging contracts. We would have expected a more proactive approach to resolve these access issues, given the circumstances.
Avoid Reeds Rain, specially if you are buying/renting in NE15, they only care till the point you are a prospect, once you convert then they don't prioritise you.... Read more
7th Apr 2026 (28 days ago)