29th Nov 2023 (22 weeks ago)
Wish I could leave no stars. Initially the agents were excellent, really good and told them so. However once I agreed to let the property and paid the deposit and 'arrangement fee' it went rapidly downhill. Due to issues that appear to be beyond their control, they let myself let a property that was not ready to be let.
Despite myself emailing for updates the replies were slow and had to be chased continuously.
In the end they admitted that the property should have not have been for let, they wasted 10 weeks of my time and effort, so I asked for my deposit to be returned and I asked and I asked again... eventually they returned it minus the 'arrangement fee'. The 'arranagement fee' was for them arranging for me to let the property from the landlord, this was a property by their own admission, should have not been for let...
So I asked for teh 'arrangement fee' back, nothing... so I advised that I would be taking legal action against them
To which I received this email, which is quite laughable...
Really shocked at your approach. A simple email would have sufficed. We had incurred costs and this app fee is none refundable at stated, However under the circumstances we will refund the amount.
Michael
anyway guess what, they still didn't refund me. so basically it seems they are a bunch of con artists...
so I have lodged a claim with the small claims court, reported them to trading standards for thei extremely poor service and judgement on letting a property that should NOT have been let, regarless of what the landlord may have said, what was the 'arrangement fee' for if they wer arranging for me to have a property that wasn't ready? surely it is part of thir job to check this out and if the landlord has mislead the agents, why on earth did they not do their own investigations? isn't that their job?
appalling, also reported to the property ombudsman, they are not fit to run an agency.... Read more