Over the past few months I have dealt with practically everyone who works in the branch whilst selling my house. Every contact has been a pleasure, all staff work to an exceptionally high standard and I cannot recommend them highly enough! Thank you to the whole team!
They experience has been awful. I rented a property from them and at the beginning of rent the sink in the bathroom broke, the water leakages caused the garage ceiling to break through and damage all the stored goods I had in the garage. When I called them I was told that they will action it straight away (thankfully I had a number of landlord, he came and fixed everything on the same day). Never heard back from agency until two months later they called me saying "we have a report of water leakage, do you need that fixing? " .....two months later...
Not to mention that I moved out of the property two months ago and still haven't received deposit back. Absolutely ridiculous - they don't call back and I'm not given any explanations or dates.
Liberty Gate have been incredible from the moment we started. They were always available, always willing to help and always capable and proactive. I was in contact personally with Sophia, who was brilliant but the whole team are really friendly, approachable and capable. I would highly recommend this estate agent. We completed within 3 months.
Former Tenant - Advice to Any Future Tenants of Liberty Gate
• Only respond to Liberty Gate staff or their contractors via email – Always keep a written record to protect yourself.
• Keep reasonably chasing maintenance requests - Some requests will not be actioned effectively by staff due to poor handling; and failure to reasonably chase could result in a potential claim against you at the end of tenancy.
• Request periodic inspections of the property to ensure issues are identified by Agent and Tenant; and that this is shared with you prior to the end of your tenancy.
• At the end of tenancy you are not required to professionally clean the property, if there is no professional cleaning clause in your tenancy agreement - don't feel you have to use a professional cleaner as this is misleading to consumers (tenants).
• Staff can sometimes be very defensive, intimidatory and fail to take into account the views of the tenant. Be aware of this behaviour and keep a written record of any intimidating communication.
• If this agent isn’t addressing your concerns and issues, raise it through their ‘Internal Complaints Procedure’. If this fails, then raise your complaint with the Housing Ombudsman.
• If you feel concerned about the handling of your personal data, then consider raising a Subject Access Request with Liberty Gate.
They were amazing throughout the process. Kept in constant communication and we felt assured all the way through. They were very prompt and efficient when dealing with viewings. Would definitely use them again.
Express Sales were great. I often wonder why estate agent fees are so high but they were definitely worth it. They were efficient and effective and made the whole process work.
Brad & Kerry urged me to allow them to market my flat for the bank holiday and had sold it within the week. As with a lot of leasehold properties, our management company were very slow to provide the necessary information, the buyer became inpatient, Express Sales kept him calm and kept everything on track.
I would like to say a big thank you to the team at Frank Innes, especially Kelly, for all their help in getting my flat let quickly and hassle free. Having been let down by other agents and left with an empty flat for several months, I had been concerned that I might need to sell but after talking things through with Kelly, she was confident they could help. After our initial meeting last week I have had regular updates and feedback and now I have new tenants moving in this weekend! Highly recommended. Thank you again!
Utter rubbish! These people not only they are a bunch of incompetent with the lowest level of education possible, but they will try to rip you off at their earliest convenience. AVOID THESE IMPROVISED BUNCH OF SCAMMERS AT ALL COSTS.
Amy Dawkins has been an excellent letting agent/ property manager. Throughout difficulties with our property she has been helpful, thorough and supportive. It is clear she cares about tenants and could not have done more to help us.
Up until the point of signing a contract, everything went really well with Nicholas Humphrey's. As soon as we had, however, we realised that the person showing us around had lied to us at every opportunity, with each lie being integral to our house choice (e.g. date we could move in, separate fees, and rent installments). They then asked for inordinate amounts of money with next to no notice and refused to acknowledge anything their colleague had declared when showing us the house, and slapping huge fines (up to £3900 each) on any late payments. If you are a student or want anything sorted in a professional and consistent manner, avoid at all costs. We are currently considering legal action, this showing the extent of their negligence
A great company to work for, with a friendly hard working team, I found everyone to be helpful, plenty of training and career advancement options, your opinions are heard by management and great new ideas are implemented.
Very disappointed with their student lettings service, especially given the plethora of awards and 4 and 5 star ratings they have received. Every time there is a problem, Nicholas Humphreys have a habit of blaming someone or something else, and accept no responsibility for their own actions, or lack of action, whether it being a previous member of staff not conforming to the company's 'high standards', the property being 'old', or the maintenance man being busy with 'emergency jobs'.
Things get done in a roundabout way, but the length of time it takes is not worth the time, hassle, or money, especially given the low standard of maintenance produced as a result.
The house I rented was a disgrace upon arrival; it was clear it had not been maintained or inspected since the last tenants left the property. I was not provided with an inventory, and things went from bad to worse from there on in.
Email contact for maintenance and queries is appalling; I often wait weeks for a response. My house manager has changed numerous times, which is understandable, but at no point was I informed of the change.
The kitchen floor COLLAPSED whilst in residence; Nicholas Humphreys decided it was best to keep me and my housemates in the house without a kitchen for a week, and we are still chasing a refund more than 6 months later.
This called for an official complaint, yet there seems to be no system in place to do so. After several months, a complaint was finally made about the service received, but little was done about it other than offering a pathetic 1/3 weekly rent - and even this was offered by the landlord, and nothing from the agent themselves.
This is just a small sample of the many things that have gone wrong with my time with this company; I will endeavour to avoid them at all costs in future, and encourage others to do the same.