Great estate agent to deal with. Not had any problems with the property I am in but whenever I have they are very quick at reacting. Also very helpful and understanding about difficult times in regards to redundancy I have faced. Would recommend.
Had an arranged appointment for a house valuation, multiple confirmations and took half day off work for it. The time arrives and they don't turn up, can't get ahold of them either. Don't do business with such a bad company as they won't be in business for very long. Had a friend who was magically able to get one of these agents to value their own house and they underpriced it by only 100k, they also admitted to having no knowledge of the area.
I would like to thank Robin estates for all their help and support moving me into my student home, they made everything so easy and stress free. I would like to say a special thank you to James Green for all his hard work and advise, he really did go above and beyond. Would recommend to everyone.
They took my deposit and didn't give it back, tried to re-contract us halfway through the tenancy to double the rent, students in Nottingham please don't go here for your own sake. The ""good"" reviews are all by their friends and colleagues.
Spoke to George, who was very knowledgable and helpful. Would highly recommend!
A Google User
Very misleading tactics used by this company. i've been renting from these for three years now. they continue to charge me admin fees and tie you into a 12 month contract rather then offering you a rolling contract after the first 12 months. they dodge around giving me the landlords contact details (when requested to), so i can communicate with them directly. i recently wrote to them asking that they ask the landlord if i could be placed on a rolling tenancy agreement otherwise i'd be leaving the property at the end of my current agreement. they've not mentioned anything about contacting the landlord and agreed for me to leave the property. this is blatant abuse of there control over this situation. if anyone is thinking of using them avoid at all costs. they only care about profit and care nothing for their customers.
We have recently had our application for a property accepted through Robert Ellis, and the process was efficient and smooth! Once we viewed the property we expressed and interest that evening, Daniel sent the application form through straight away! We submitted the next day, and a few hours later Daniel rang us back to tell us we had been successful. The process has been extremely efficient with excellent communication throughout - thank Daniel for all your help so far
The agency staff is past due a training in pro-client orientation and non-violent communication. Word of mouth travels quickly and number of disappointed potential customers who turned to competitor is growing (not only on our side).
Previous year (as a group of students) we were interested in renting a property. So I went to RE to ask for possible renting options. Very uninterested and borderline rude lady said to look online that everything is advertised and why am I bothering them there. After this we went right across the street to a competitor and were met with a completely different approach - a professional one.
This year (as a professional couple) we emailed RE about property viewings (as at that time they had the most properties suitable for us). After inquiring about couple of properties, a lettings co-ordinator emailed us that it has been Let (their webpage said the opposite). We then had a booked viewing, after the same lettings co-ordinator reluctantly gave us a date in two weeks time. Upon searching for properties, we have found out property has been let:
a) no one gave us a courtesy of informing us, even though we had a booked appointment
b) upon emailing, we received an automated email about the lettings co-ordinator being on annual leave (who was taking care of her customers?)
c) find this unprofessional as we had to cancel plans for the house viewing
d) what if we didn’t notice and just showed up?
Again after the right property has appeared on the market we have taken our business to the same competitor as previous year (CP Walker), where we have had a completely different experience with the staff members.
It’s sad how two businesses and their approach to customers can differ. Disappointing.