Jared who has been at the branch for a little amount of time is a legend; I have been having issues with my solicitors with this knowledge and experience has been able to assist me with managing them; he keeps to his word and setting clear expectation. The branch has seen a turn around recently with some new staff and you can tell...much better experience. Jared is one person I can pick up the phone to and if something needs to get done it does keep it up mate!!!
Worst estate agency I have ever dealt with ran by a bunch clueless, unprofessional crooks! DO NOT USE THEM THEY WIL TRY AND SCAM YOU!
Annoyed I have to put a one star because they are not even worth it.
Very good service from Sam! Very helpful, very clear information, very good cooperation. I recommend Centrick Property without second thought
Absolute nightmare. On viewing, I was told the property could be furnished for same price then on the phone they told my friend that I was moving in with that it'd cost more, I rang up later same day and said we want unfurnished as we don't want to pay more and they said its too late. They later down the line were hesitant of letting to us if we weren't a couple when they should of said earlier. I was promised on viewing that we could move in by x date but they moved it back and were hesitant to help when I'd be homeless. Told me on viewing that they would meet me at the property to handover keys but had to go to Nottingham to get them and they wouldn't hand them over for several hours as people were setting up furniture at property. They made us pay double deposit I think it was, which they didn't tell us at first, as there was 2 of us then wanted all 12 months upfront which we had to agree to but after arguing with them when we was finally getting keys they agreed they didn't need it all upfront as was getting 2x deposit. They also make you pay for insurance (which I know some letting agencies do). Sure there was other issues.
Horrible landlady refusing the acknowledge the law and making us give multiple months notice to leave on a periodic tenancy after the 12 months was up then trying to squeeze our deposit from us such as by trying to get us to pay for broken things which were broken from the start and she wouldn't fix and getting us to pay for a whole redecoration for a bit of mold she claims we didn't tell her about and pay for whole new tables etc due to light wear.
Would avoid this company like the plague.
Their sales team are smashing; fast, effective, friendly and professional. The house sold for it's asking price in no time at all, and they'll help with negotiations on the house you're looking for! I'm glad to have them working on my behalf, I don't know why there is any fuss about selling houses after I've had this experience.
Tenants! DO NOT RENT WITH SAINTS. If anything in your house goes wrong they will make blind promises and never fix anything. They show up unannounced to perform property checks, and then never fix anything that is wrong. And good luck getting your deposit back - it took me OVER A YEAR. Yes. One whole year to get 90% of it back (not the final 10%). They are scum and should not be allowed to call themselves a reputable company.
Duplicitous and sketchy. I ended up living in a house that was up for sale before I ever moved in, without my knowledge, that had failed an electrical safety test over a year ago and was not rectified until the final three weeks of our tenancy, and with water damage from a recurring problem that only ever been patched over (according to the contractors). At first I was impressed. The letting agent was friendly, and sympathetic to our previous experience of renting a property we only found out was up for sale after we moved in. The inventory was thorough, everything seemed great. A few weeks later I'm getting phone calls asking to arrange viewings of the property I'm now renting. Turns out it was up for sale, and had been for some time. This was never mentioned to me, right up until I signed the contract. I wasn't happy living in a property up for sale, but hoped that it would sell to investors swiftly as they promised and said they could have as many viewings as they liked one weekend a month. After 2 months, water started dripping from the ceiling and we cancelled a viewing while the repairman came out. I shortly after received angry emails from the manager, Sophie, threatening a notice 21 and eviction due to our "lack of cooperation and not providing reasonable access". I was also told after I complained that they were "under no legal duty to inform us the property was up for sale". Despicable. I made a formal complain to the manager about the agent not informing us, but I have little doubt that this was ignored. Fortunately they had no legal ground to stand on, and we refused all viewings until the final 2 months as stipulated in our contract, and gave notice to vacate at the end of our tenancy. I've now had to go through moving house twice in a year, a stressful and expensive experience thanks to poor practice from this branch of Bairstow Eves. If "Up for sale" isn't considered as vital information to impart to prospective tenants I don't know what is. Be careful when dealing with this lettings team. As a final note, it's fortunate most tenant fee's have now been abolished, as they also charged me £450 for the privilege of their malpractice.
We received an extremely professional and efficient service. Leaders found me a new tenant within a few days of marketing my property. Everything ran smoothly from start to finish! A big thank you to all of the team!
We rented a property through Bulmers who we could not fault at all from start to finish. They we unfortunately taken over by Leaders who I cannot rate as anything but unprofessional. When it came to returning our deposit for the property after we had moved out it took them 2 days short of 8 weeks. This was after several emails, telephone conversations made to them to keep chasing where our deposit was. When we were promised phone calls back nothing ever came of it & no call was ever made to us. The communication on Leaders part was lack, unprofessional & unapologetic. If it wasn’t for myself & my husband keep on at them then we most probably would still be waiting now. I would not recommend Leaders down to their sheer lack of customer service & care. They also had the nerve to say that our Rental Agreement was purely just a ‘guidline’ & not a legally binding document. I am sure that if we had ever missed a rental payment (not that we ever did) their view on our rental agreement may differ!
With regard to the rent increase, you failed to send us any documentation through to action this therefore because of fault of your own company it didn’t take effect until the 1st July & we had already given our notice & paid the correct amount owing to you. We did not owe you £50 arrears in rent, your own staff agreed it had been entered incorrectly & so they took this amount off. We have never owed any monies & paid our rent monthly & always on time.
I had to call to chase where our forwarding mail was to be told that you had it there at the branch already, again, a courtesy call or quick email would have been appreciated to inform us of this. If I hadn’t have called I’m sure I would have never of known you had our mail there!
Just extremely poor customer service & always having to be chased several times to get anywhere.