Joanne Carr is simply the best. She is professional, reply to emails ery quick even if she is poorly. Good resolution of issues. Thank you Joanne!
Just avoid at all costs, worst Estate Agents I have ever had to deal with and truly regret giving them the benefit of the doubt at the very beginning when they started to disappoint us. They don't communicate efficiently internally, no good at ringing you back either, so be prepared to chase them 10 times by phone calls and emails whenever you need some clarification or help.
Fantastic customer service when enquiring about properties. Young lady called Cara in the office was very informative and helpful of city centre apartments.
I spent the entire year with leaks in the house, reported them several times and they were never fixed.
I hired a professional cleaner to clean my apartment before leaving and yet they charged me 140£ for the cleaning.
They are one of the most expensive letting agencies and definitely not reliable.
An excellent & professional service at the Stapleford branch. A sensible valuation and a passionate approach to selling the property.
The back up support from the office with Amber was outstanding. I would strongly recommend that you give Saints a call if you want to sell your property.
Sales team is really awful...came from an hour away to view a property, there was no one there. Rang them up to be told that a girl called Karly will call back, she did, and said I called up to cancel hence no one showed up. I only spoke to them once to book my appointment so I don't know what happened there. Booked it again for another day, she assured me someone will be there, got a confirmation with date, time, address and her name. This time she didn't show up and after fifteen minutes, someone called up (called Amber), no apologies, said Karly is 10 or 15mins late (so she will be half an hour late altogether) due to traffic, this is at 10.45am and I said no I am going as I cannot wait.Amber said would you like to schedule? No I don't think so as this is the second time! Karly five minutes later messaged me asking me if I am still there, with my name spelt wrong, and I got a pretty simple name...anyway I wouldn't use them again. Sorry but I found their service so unprofessional that I wouldn't use them for anything to be honest...
The best Estate Agents I have come across in Nottingham. Very professional and personal service received throughout the process of selling our home. Highly recommended!
Former Tenant - Advice to Any Future Tenants of Liberty Gate
• Only respond to Liberty Gate staff or their contractors via email – Always keep a written record to protect yourself.
• Keep reasonably chasing maintenance requests - Some requests will not be actioned effectively by staff due to poor handling; and failure to reasonably chase could result in a potential claim against you at the end of tenancy.
• Request periodic inspections of the property to ensure issues are identified by Agent and Tenant; and that this is shared with you prior to the end of your tenancy.
• At the end of tenancy you are not required to professionally clean the property, if there is no professional cleaning clause in your tenancy agreement - don't feel you have to use a professional cleaner as this is misleading to consumers (tenants).
• Staff can sometimes be very defensive, intimidatory and fail to take into account the views of the tenant. Be aware of this behaviour and keep a written record of any intimidating communication.
• If this agent isn’t addressing your concerns and issues, raise it through their ‘Internal Complaints Procedure’. If this fails, then raise your complaint with the Housing Ombudsman.
• If you feel concerned about the handling of your personal data, then consider raising a Subject Access Request with Liberty Gate.
We used FHP to sell our old house and buy a new one (late 2018 / early 2019). We dealt with Jason and Jane at FHP - they were very professional. Both transactions were fairly straightforward, but they quickly helped sort a couple of issues that cropped up. Communication was very good - we could always get them on the phone when required, and they kept us informed about the viewings etc. They managed to quickly find buyers for or house. When it came to buying, they took time to understand our requirements (they know the local market incredibly well), and the house we ultimately bought was only the second or third they showed us. Overall, we were delighted with the service provided.
Totally agree with the first two comments. Once you pay you'll completely get ignored and you will have to ring and chase up and do their work for them for which you paid a lot of money. Even worse when you fulfil every thing from your side and they will NOT sign your contract until the move in day which means if you check out current accommodation and they change their mind for whatever reason- I recommend you get a good blanket because you will literally become a homeless.
They don't seem to work as one team- you send some thing requested by a member of staff, get ignored by that member, and days later asked by another member to send again that thing!!!
Tough and lack gentleness in their reply and the way they deal with customers BUT only after you pay before that to be honest they are however nice!!!
NOT A RELIABLE AGENCY IF YOU ARE LOOKING FOR A SMOOTH, SECURED, AND PROBLEM FREE TENANCY
It’s CHALLENGING nowadays finding a competent estate agent, who respond promptly, are up to speed ???? with marketing techniques and who priorities customers ???? above everything else! I live in California ???????? (stressful times at present!) so expected communication with time change to be lengthy ... however was EXTREMELY satisfied with their form of communication, be it my email, phone or snail mail! I NEVER had to WAIT and feel FRUSTRATED and waste my time having to follow up (yet again - as I do with so many other businesses I deal with!! ????) not only did they assist me with monotonous paper work, ???? they gave me the option of a cash ???? buyer (Auction sale!) or an immediate tenant ... I am very grateful and could not recommend any other real estate agent - Thank you ???? to the Team at Leaders!
Louisa Higgins Hughes
Do not rent from these people! What started of as a 5 star review has become the worst experience of renting ever! No heating for nearly a month, water and damp in the main bedroom and all left to the tenant to continually chase. Stay clear...there are many better agents in the city!