Overall, it has been a very good decision to use Bairstow Eve to manage my property. They offer a very efficient service when there are issues. Amy Ashmore has been my point of contact and she is great. She's helpful and very quick to respond to queries.
329 days ago
Duplicitous and sketchy. I ended up living in a house that was up for sale before I ever moved in, without my knowledge, that had failed an electrical safety test over a year ago and was not rectified until the final three weeks of our tenancy, and with water damage from a recurring problem that only ever been patched over (according to the contractors). At first I was impressed. The letting agent was friendly, and sympathetic to our previous experience of renting a property we only found out was up for sale after we moved in. The inventory was thorough, everything seemed great. A few weeks later I'm getting phone calls asking to arrange viewings of the property I'm now renting. Turns out it was up for sale, and had been for some time. This was never mentioned to me, right up until I signed the contract. I wasn't happy living in a property up for sale, but hoped that it would sell to investors swiftly as they promised and said they could have as many viewings as they liked one weekend a month. After 2 months, water started dripping from the ceiling and we cancelled a viewing while the repairman came out. I shortly after received angry emails from the manager, Sophie, threatening a notice 21 and eviction due to our "lack of cooperation and not providing reasonable access". I was also told after I complained that they were "under no legal duty to inform us the property was up for sale". Despicable. I made a formal complain to the manager about the agent not informing us, but I have little doubt that this was ignored. Fortunately they had no legal ground to stand on, and we refused all viewings until the final 2 months as stipulated in our contract, and gave notice to vacate at the end of our tenancy. I've now had to go through moving house twice in a year, a stressful and expensive experience thanks to poor practice from this branch of Bairstow Eves. If "Up for sale" isn't considered as vital information to impart to prospective tenants I don't know what is. Be careful when dealing with this lettings team. As a final note, it's fortunate most tenant fee's have now been abolished, as they also charged me £450 for the privilege of their malpractice.
748 days ago