Many thanks to Megan for the first class service helping us dispose of our property in Nottingham.
We were apprehensive at the outset but Megan, and the team at Saint, organised viewings, negotiated a price (meeting our expectation) and then managed communications between the buyers and our solicitors.
Buying and selling property never seems to be a simple process but with Megan and Saint on the case, our transaction went as smoothly and quickly as we could expect!
647 days ago
Where to start??... Rented a property through saints for 4 years, many issues throughout the tenancy:
-When moving in the property had not been cleaned to a high standard (blue tac/tape on walls as well as various marks)
- Toilet leaked, causing water damage to the kitchen below. Toilet replaced with the cheapest possible. No repairs carried out to the kitchen and as a result the previously nice wooden surface starter to warp.
- No upstairs smoke detector (reported in several property inspections), never replaced.
- The gas boiler wasn't sealed, again, noted in inspections, not repaired.
BUT the biggest issue... When it came to moving out we gave them over a months notice that we would be leaving, only to be told that there is nothing they can do until a week before. It got to a week until we were due to move, hadn't heard anything so we contacted again: "just bring the key to the office"... no instructions for check out procedure, despite requesting them.
So it comes to check out, we give them the key and are told we will have the deposit returned within 10 days, fine.
10 days pass, no deposit, and they had taken another full months rent from our account. AND SO IT BEGINS
3 MONTHS of emails trying to get our deposit refunded, in this time another months rent is taken from our account (yes, I should have cancelled the standing order, but I was not informed to do so as there were no check out instructions given when requested).
3 months of " we will sort this for you today", "I will look into this", "I will pass this to my colleague", "The money will be with you tomorrow"... and so on....
Completely inadequate customer service and business standards, avoid wherever possible!!
935 days ago