Wanted to put 0 star however not possible. Awful experience with this estate agent. When signing the contract the most basic part of it being the cost, we calculated that the numbers were incorrect and they were attempting to charge us more than the total rent. It took several members of staff to finally realise that our maths was correct and they amended the contract, very unprofessional and also unprepared as this appointment had been arranged for a while. Plus the house had been rented for the previous year and therefore how difficult is it to print a new contract to be signed? We then moved in to a house with smoke damage which they said was "habitable". Took a lot of arguing to get them to agree to paint over this as they maintained that the property could be lived in safely ! The walls were not even cleaned, one coat of paint was used to attempt to cover the smoke damage, just on the walls not ceiling or skirting boards. Due to the guttering being full and inefficient extractor fans (kitchen and bathroom) the property was damp and mouldy. This was reported however after months of waiting, a contractor came to view it and stated we would need a dehumidifier, which never materialised. One of the rooms did not even have a desk chair which arrived 4 months after moving in due to us asking repeatedly. If any repairs were needed, despite non-urgent repairs having a 28 day deadline, this never happened and each time we had to keep chasing them to fix things despite their online fixflo reporting system. Just because it is a student property does not mean they should ignore these basic things. With an administration fee of £150 each, as well as a checkout fee of £90, I do not see what this money was used for as they are totally inefficient. Upon returning the keys, which we signed for, I received a phone call over a week later asking us to leave the property and return the keys. Luckily we had proof that we had returned our keys by signing for them! So unprofessional, also very rude staff on the phone. The deposit took forever to be returned despite leaving the property immaculate, especially as when we moved in it was filthy despite having "professional cleaners". The property manager at the estate agents left but we were not told this and therefore were emailing him with no response for months, until we spoke to them on the phone and they said he had left and they were assigning a new property manager. After finally speaking to her, it was apparent she knew nothing about the property and was of no help. Would never ever use them again and even the landlord was leaving for another estate agents.
645 days ago