8th Oct 2024 (15 days ago)
I'm not going to give a zero because there's no button for that, if you want to add stress and end your mental health, you can try renting a house with them, they're not professional at all, we started the process to rent the house with Naomi who apparently is a prejudiced and racist, because There are good reviews about her, but with us we were treated without respect, we had to keep chasing to get a response, definitely the worst experience with agents, it was 10 days of stress after making the payment holding deposit, we had to go after them, we called no one answered , communication was rubbish, sent an email 2 days later you got the answer, I made the payment on the 23/09/2024 that same day in the afternoon at 6pm we received keysafe to fill out my partner filled it out on the same day I did on the 24th and IF YOUR BANK IS METRO BANK NEITHER TRY TO USE KEYSAFE BECAUSE IT'S NOT ON THE LIST OF THEIR BANKS, the days went by and I kept sending an email, calling and receiving a response and until I went back to them again (it's a waste of time calling them in 5 calls they'll answer 1) while During the entire process, our landlord was waiting for us to confirm if we were going to renew the contract, we didn't know what to them because NAOMI only responded to emails sometimes, after 2 weeks of waiting, , they discovered that we couldn't keep the house and they didn't want to give my deposit money back knowing that they were the ones giving up. THEY MADE US WAIT 10 days we were treated really badly and in the end they still want to keep my money Every day I still need to call asking for my refund .... Read more