15th Sep 2024 (19 days ago)
I would not recommend Stapleton Long and would give zero stars.
We rented from them for four years and finally moved out due to ongoing disrepair. Despite a persistent leak and flaking paint in one of the bedrooms, the landlords continued to band-aid the issue and, upon pushing for it to be properly addressed, they claimed the landlords had "spent a lot of money on the property and are reluctant to spend more." We lived with unsightly walls, damp from the leak and mould and unresolved problems for almost the entire tenancy.
We were advised that our landlords owned multiple properties in the surrounding streets and they ‘kept our rent lower, because they were aware of some issues. Their other properties are rented for more.” This made it clear that Stapleton Long prioritises landlords' interests over tenants' and the landlords refused to fix these fundamental issues. After all the mental stress, anxiety, and even intimidation tactics (stating that, ‘as a gesture of good will, if we were unhappy, we could give 30 days notice to vacate’, which was clearly in their best interest, rather than ours), we had no choice but to leave.
It's telling that after all this, they are now advertising the property as ‘recently refurbished’ for £400 per month more than we were paying.
Avoid this estate agent if you value your peace of mind and well-being.... Read more