16th Oct 2025 (20 weeks ago)
I recently assisted a friend in moving out of a London apartment she had rented through this agency. Unfortunately, our experience with the agency’s representative was extremely unprofessional and upsetting.
My friend, who is currently outside the UK, had asked me to collect her remaining belongings and return the keys on her behalf. When we arrived simply to do this, the agent showed up and, in an almost assault-like manner, very aggressively yanked the keys out of my other friend’s hands. We were not refusing to hand them over at all — we were simply holding them because we were in the midst of packing up her things. This was an unnecessarily physical and intimidating act that felt entirely out of line.
The agent behaved rudely and treated us as if we were second-class citizens, even though we were only there to help peacefully resolve the situation on behalf of someone who couldn’t be present herself. At no point did we cause any disturbance; we were simply doing what was asked of us. It is completely unacceptable for a business representative to use physical aggression or intimidation in any circumstance.
We do understand that the agency may have had prior problems with our friend — the tenant who is currently not in the UK. However, we were not her, and we had nothing to do with any prior disputes. The disrespect and aggression we were shown were completely unnecessary and unprofessional.
What’s more, the incident left my friend in tears, highlighting just how distressing and unwarranted the agent’s behavior was. No one should ever be made to feel unsafe or humiliated in a situation like this.
One staff member’s actions reflect the entire business, and based on this encounter, it’s clear that no one should have to deal with an agency that treats people this way. This level of unprofessionalism and lack of respect is beyond disappointing, and I strongly caution others to stay away from this agency entirely.... Read more