It started out so good, but quickly sped downhill...
TL;DR: They're nice on the way in, but shifty on the way out.
THE GOOD: If you're only using them as a lettings agent, Leo Newman are all right (if expensive). They worked with us on the deposit (being new to the UK, it's hard to move money around). They provided a decent flat at an affordable rent (once I counter offered, that is).
THE BAD: Leo Newman were also our property management company, so we had consistent run-arounds to get simple repairs performed. They did (eventually) fix things, such as the leak in the kitchen ceiling, but only after an exhaustive back and forth where they ask you to photograph what's wrong.
THE UGLY: This is where it gets nasty. When our tenancy agreement came due after a year, they wanted to jack up the rent by 20%. Since the flat wasn't worth what they were asking, we countered with a more reasonable 2%. We were exemplary tenants; never late with rent, quiet, clean, and generally good neighbours. It took them weeks to accept our offer, but in the meantime we found a better flat in a nicer neighbourhood for just a bit more money.
On moving in, we paid an additional deposit due to our small cat, bringing the total to £1500. Moving out, we followed all of their conditions to the letter, even to getting a professional deep cleaning. The only hitch was accessing our electrical account, which was paid on standing debit. I couldn't get into the account to show the £0 balance, but did give them the debit as proof of payment. That wasn't good enough, so they've withheld my £1500 deposit FOR WEEKS (this is in direct violation of the DPS, which states that funds can't be arbitrarily withheld and only the amount in dispute can be claimed, NOT the whole amount, and that the landlord has to show cause).
1005 days ago