We have used Laurel and Wylde at Cheddar both to sell and buy a property recently. We have found everyone there to be very helpful and professional. They gave us good advice and they would be my first choice if we need an estate agent in the future.
18th Sep 2021 (27 days ago)
There is a lot of positive feedbacks and I can only relay my experience.
I am surprised, dissappointed and shocked that I instructed them to sell my unusual property (big garden, cellar, outbuildings etc) urgently as I had found somewhere I wanted to purchase. I explained this, I appreciate they had lots going on. But they were very slow to respond apart from taking photographs. The photographs were superb.
But 3 weeks later it and still no agent had bothered to come out and look at the house (with a view to being able to discuss the property with any potential buyers) or advise on the current asking price.
I tried to contact them but got no responses so edventually went through 'on the market' and also contacted their Burnham office to relay my message that I was taking my business elsewhere
I was surprised at this appaulling customer service as I had previously requested a valuation visit here and was impressed at the then agent (Nick) - his enthusiasm and energy was palpable! I had mistakenly thought this level of motivation would have become embedded in the Cheddar office but sadly obviously not. I had frequenty advocated people using them to market their property. Sadly I no longer feelable to do this
21st Dec 2020 (9 mo. ago)