Saxons were recommended to me and I'm grateful to have been steered in their direction. They were helpful and professional from start to finish. I don't live in the area, so I was dealing with them over the phone. They always seemed ready to help and prepared to go the extra mile. First class.
96 days ago
Dissatisfied as a viewer. If I was a vendor I would be worried about them selling my home to a high standard.
I pointed out I was a first time buyer, mortgage set up and solicitors allocated and I needed to get a sale agreed on the day I was viewing. READY TO GO!!
The information over the phone was basically nothing. No one was willing to talk me through processes and had a few viewings cancelled on me.
When it came to rescheduling that was all sorted, turned up to view 2 on the Saturday with Saxons, the ‘Saturday lady’ turned up, knew nothing about the properties, nothing about the vendors onwards move, never seen the properties, didn’t even know which front door to use!!!!!!!
I then asked a few questions and was told to call the office when I have time... well in my opinion you book viewing slots to have 1 on 1 time with the agent to ask questions, this is my time!
Following this the lady kept shutting my points down and basically making out I was deluded.
Ended up cancelling my other viewings, feel sorry for those vendors, but I had no faith in the team and I made that extremely clear to the follow up call I received and they said sorry you feel this way, and ended the call. So ...
Not professional, disappointing service and as a buyer I felt really uncertain.
Would not recommend!!
990 days ago