26th Oct 2026 (6 days ago)
From the initial valuation with Ben through to the sale being agreed and Amy taking over, I honestly cannot speak highly enough of the service provided by both of them. BFL exceeded my expectations by far, and I would recommend them without hesitation.<br><br>Estate agents can sometimes get a bad reputation, and unfortunately, our experience with the agent handling the property we were buying was a perfect example of why. Having bought property before, this was my first experience of being in a chain, and it really highlighted just how important it is to choose an agent who knows how to manage complicated sales and keep a chain moving.<br><br>Amy went above and beyond in every possible way. She kept me updated daily, consistently chased all parties involved and took responsibility for resolving issues, even when they technically fell outside her role. Despite not being the agent who sold us the property we were buying, she often seemed to be doing their job for them! She was also dealing with the sale at the top of our chain, and honestly, I genuinely believe that if those buyers had not been purchasing through BFL, our sale may never have made it over the line.<br><br>The difference in professionalism, communication and commitment between BFL and the other agency was staggering. I work in property myself, so I understand how important it is to have knowledgeable, proactive agents who understand the process and communicate effectively. Unfortunately, our experience with the other agency fell far below even the most basic expectations. I will be leaving them a separate review because I genuinely believe their handling of the transaction raises questions about the level of training and support their staff receive.<br><br>Please do not be swayed by claims of having a monopoly on the Wirral or being the leading sales agent. In my experience, those claims mean very little if the service does not live up to them. Plus, the 'said agent' also valued our property £15,000 below the market value and they were also charging the most to sell our property.<br><br>The one exception at that agency was Sue, who found and showed us the property we ultimately purchased. She was brilliant, and I want to give credit where it is due.<br>If you are looking for an estate agent who will genuinely go the extra mile, communicate properly and fight to get your sale across the line, I cannot recommend BFL, Ben and Amy highly enough. They made what could have been an incredibly stressful experience manageable, and I am so grateful for everything they did. They are a credit to the business!... Read more