Just thought that we should share our experience with Jones and Chapman Little Sutton.
They were the most expensive estate agents fee that we received. Sold to us by the lister that they offered a "premium service with feedback guarenteed after every viewing"
Sold premium package for an additional fee £££ which included a premium listing, a "for sale" sign, photographs and a video.
For Sale sign didn't arrive when we were informed it should, chased 4 times - received after 9 weeks! No communication from J & C
Property was listed without the video or premium listing, chased jones and chapman - issue recitfied within 48 hours.
Photographs - We were satisfied with the images provided.
Upon signing contract - We were offered the option to improve their agents "sales incentive" for an additional £££ Fee. Which should have rang alarm bells, as no other estate agent offered this!!!
Tried to contact lister 4 times throughout the listing period informed each time, that he would call me back. I never receveived a call.
We have had around 18 vieiwings and have received feedback on 3 - after I complained that we were not receiving feedback.
We then stopped taking viewings from people not a position to make an offer. We were told that the very next viewer was a cash buyer, upon (me) asking for their feedback, I was told that they loved the property, wanted to make an offer but didn't have the cash and needed to sell their property first. When I questioned why they told me he was a cash buyer, they replied with "he has some cash, but not enough"
Sometimes given 1 hour notice before vieiwings - 90% less than 24 hours notice.
Once came around with a viewer on a saturday morning without telling us. Had to turn away at the door as we hadn't even got up.
Viewings booked in for certain times - one time arrived 2 hours earlier with J&C (We were not informed)
Asked for the listing to be removed, contacted 6 times within 2 weeks. Listing was not removed.
Unprofessional to say the least.
1135 days ago