Dear Diane Harte,
First of all, l have to thank you again for your continuous help and support and I am saying this just to let you know how much I value your assistance.
For that, I always make pray for you May God protect you and your family from any harm.
1525 days ago
I rented a flat in glasgow for a year from this company. The problems started when the oven broke we called the agency to get a repairer out he came out checked it breifly and told us that it would be getting replaced and it took over a month for replacement we had to go to our parents houses to cook dinner. We got no compensation or reduction in rent which was inconvenient and we felt robbed. We then told them that we were moving out a month early because we were having a baby and the flat was no longer suitable for access with a pram etc . At the start all was going well the agency accepted we were leaving early so we left the flat cleaned it and left it in the condition we received it. We handed in the keys a day earlier than requested so I was therefore enraged when I was getting charged +£100 for cleaning even though I took my time to even repaint the walls and doors and fill in holes made in walls and the insulting £18.90 in rent arrears for staying an extra day even though we had returned the keys early and we have proof of that. I've tried contacting them multiple times just to get told that they have trouble contacting the Glasgow branch which seriously makes me wonder on the company's communication, either that or they are incapable of taking a complaint seriously. I also had staff over the phone that don't know how to deal with complaints taking my anger at the company almost as if it was a personal insult instead of a problem I was needing resolved. I feel the call staff don't know how to properly deal with customers and I even got a cheeky "good bye love" off of one of the phone staff which is what pushed me to write this review. I wish we never chose to rent from this company and I would recommend you avoid at all costs as the staff are rude, incompetent and cannot communicate amongst there branches which nowadays seems ridiculous. AVOID.
1367 days ago