Out of this world service, where is the option for 6 stars.. My dealings with Alan Davidson have been nothing short of amazing. The attention to detail and professionalism shown has been outstanding. Highly recommend 10/10
I won't go into details as I don't feel this is the forum but suffice to say I was horrified with my brief encounter with this company. Due to bad advice given to me by an appointed viewing agent from this company I lost an opportunity to bid on a property. My follow up calls and emails to Sturrock Armstrong and Thomson were not returned and no redress or remediation was offered or given as to why this had happened. While not a client I found their whole approach thoroughly dissatisfying.
Since my request for a follow up call from a Director has been ignored I look forward to your public response here.
I cannot thank the team at Annan enough for making my life so much easier whilst letting my property (and eventually selling). Not only do the team get things done quickly and efficiently, they do it with that extra bit of attention that makes you feel like you are their most important client. The whole team are so warm and friendly and very easy to contact. Over the last four years I have had dealt with most (if not all) of the team in some way or another and I always receive the best advice and tips. During the selling stage I was advised on ways to make my property market ready, within my budget, and Annan took care of everything from the marketing, photos (which looked amazing) and legal aspects. Absolutely seamless process - I can't thank you all enough! Highly recommend Annan for both letting and buying/selling. Stellar service!
2 Years on, still waiting for my deposit back for the flat they took over while I was renting it despite getting my MSP involved. Immoral! £625 please
As tenants, myself and other flatmates highly recommend ACE Property Management. After many negative experiences with different letting agencies in Edinburgh it was extremely refreshing to be with a company who were easy to communicate with and helpful throughout the year. All staff who we dealt with throughout our tenancy were pleasant and in particular Kirsty our property agent, was fantastic at sorting out any small issues that arose. ACE will most definitely be my letting agent of choice when renting in Edinburgh in the future, many thanks again to all the team.
I think it is quite telling, when many of the positive reviews here are from landlords, and many of the negative reviews are from the tenants. I have stayed in several flats around Edinburgh with different letting agents, and I can safely say that I had by far the worst experience with acepm. We attended the viewing for a 'fully furnished, 3 bedroom flat', and of course there is some leeway when one lists a flat as 'furnished' but there was no prior mention of the fact that the flat only came with 1 sofa, and 2 beds. The third (my) bedroom had just a mattress on the floor and I made sure to arrange that they put in a bed frame prior to our moving in. When I did move in, I was met with the ridiculous site of 2 single bed frames pushed together, with a double mattress (that CLEARLY wouldn't fit properly) placed on top.
Things did not get any better from this point. Within the first fortnight of us moving in, we were informed that the landlord wanted to perform 2 last minute inspections - we ended up refusing the second, and were surprised the agents would allow the landlord to do this. Generally speaking, the agents appear to bend over backwards to accommodate the landlord, with little consideration for the tenants.
In addition, communication with this company is very poor. Each time one of us contacted the agency, we received a reply from a different person every time, and none of these people appear to communicate very well with each other. And there have been instances of emails going entirely ignored, or being responded to with a phone call, which is not ideal when written communication is required.
Also, when we moved in, the flat was by no means 'professionally cleaned', and we received an apology for this and were initially told that when we moved out, the flat should be left 'as it was when you moved in', i.e. not professionally cleaned. Yet, closer to the tenancy end date, they decided that it did actually need professional cleaning after all.
I will be making sure to avoid lettings from this company in the future.
Recently used Savills to sell my coastal property. Every aspect of the sale process was handled professionally and I was regularly kept up-to-date with progress. Audrey who showed our property was so enthusiastic, polite and professional. Anna, who was our agent, provided invaluable advice and insight to the market, helping us secure the perfect buyer.
If you're considering selling, I'd highly recommend Anna and the team at Savills, Edinburgh. There's no doubt that the service and the end-to-end experience we received was superb.
Rod Leslie of Savills was not impressive when approached about potentially disposing of a commercial property.
We had 4 agents out and Central Business Sales where by far the most professional. The rest just wanted thousands of pounds upfront. The restaurant took 4 months to sell after 2 good offers.
We got our solicitor from Central Business Sales as well.
Great service and very impressed with the fees for what they done as landlord was very hard to deal with.
5 stars for the service is more than deserved.
Very good. Sold my restaurant very quick. Nice company and low fees.