I came to leave a review cause I wanted to say that, being new to the Edinburgh market, as I was calling around and visiting a number of agencies across the city in September last year to gain an insight and learn what I needed to do to rent a property in the city, Belvoir gave me the best service by a mile. I was then surprised to read the reviews that have been left by a variety of people. While Belvoir never had any properties available at the time that were suitable for me to view, they offered to add me onto their list so I’d get emailed every time anything that met my (very specific!) criteria came up. The lovely lady I spoke to (who’s name I sadly can’t remember) spent over 20 minutes on the phone to me answering every question I had regarding reference checks, application process, safe areas to live, good value for money etc. She was cheerful, friendly and very helpful/knowledgeable. I later popped into the office and both of the ladies that greeted me again were cheerful, friendly and helpful. I can’t say I received this service from any other agent I have come into contact with. Every time I have called the office to check if any other properties might be coming on the market soon, my call has been answered quickly and the staff have been kind and efficient. I have found other agents to shut me down quickly and have a ‘couldn’t care less’ attitude. It’s a shame that Belvoir haven’t been able to find a property for me, by no fault of their own, as I would have liked to have given them the opportunity to be my managing agent as I believe firmly that they would have proven wrong a large number of the, what I believe to be, quite frankly, exaggerated and untrue reviews.
539 days ago
I'd seen the awful reviews on Google and decided to ignore them and go with Belvoir, this turned out to be a massive error. I hope you will not do the same. As long as you never have to get in touch with them, I suppose everything is fine, but we had mold in a bedroom a couple of months into our lease, which is where the trouble began.
All our clothes in the wardrobe were completed covered in mold, my wife had to throw away some very expensive shoes that were ruined.
Belvoir firstly rarely responded to our calls and messages, they refused to reimburse us costs for dry cleaning mouldy clothes and then tried to blame us for the damp and threatened to make us pay for treating the room despite the previous tenants not being able to stay in that room because it was cold and damp, the damp report stating there was cold bringing (therefore condensation occurs) and insufficient ventilation.
We were unable to live in that room for the remainder of our lease because my wife was pregnant and it wasn't safe to be around mold spores, and we had to use my office as our wardrobe. The landlord providing cloth rails to put in my office was the extent of the help we got throughout this whole debacle.
No rent was deducted for not being able to use the main bedroom, no money was given for the costs incurred. The staff at Belvoir were unhelpful, incompetent and even rude at times. But, most of the time they just ignored us outright. The only reason we got our deposit back was that we contacted the landlord directly and explained what had happened, and he instructed them to return the deposit back in full.
If you decide to go with them, do so at your own risk, it's not worth it in my opinion.
1268 days ago