Efficient, professional and informative throughout the process of enquiring about the property to moving in and the week afterwards.
25th Apr 2018 (3 years ago)
Avoid at all costs.
I was with DJ Alexander for two years, dealt with endless different members of staff. Complete nightmare chasing problems. We moved into a flat which was dirty and in poor condition. Very few of the repairs needed over our tenancy were undertaken (those that were, were undertaken to a very low standard), and no cleaning was offered. Contractors used are of the lowest quality and required cleaning up after.
Agency tried to take our deposit for historic damage and cleaning which wasn't required. Even after providing evidence that the property was left in better condition than when we arrived, we were still charged for cleaning.
It seems the process they have in place is to charge tenants as much as possible to prop up their bank balance. I have no doubt that the previous tenants were charged for cleaning which evidently wasn't undertaken.
Despite government efforts to prevent estate agents holding such a high position of power, this company continues to abuse it's position.
If you *MUST* use this company, photograph EVERYTHING upon arrival and email this to the company as evidence. Never call them as these discussion go unrecorded and ignored. KEEP A PAPER TRAIL, and keep a solicitor on hand!
18th Nov 2018 (3 years ago)