My first viewing from Fineholm was cancelled because the apartment was put under offer before I had a chance to view it. I got notified fairly quickly and my boyfriend took the time to call back, explained our situation and what we were looking for and we were taken care of very thoughtfully by Sally. She was flexible, reactive and offered a few different solutions. The market is fairly crazy at the moment and we did not get listened to by any other agency like they did. It was definitely worth it to take the time to discuss and we are very grateful for the service Fineholm provided.
370 days ago
Worst letting experience I've ever had. Cannot recommend enough that you avoid them. I've never had any issues with agents, but this one has been awful from start to finish.
To start, they failed to inform me that the flat I was letting had no oven (signed the lease at the height of covid so hadn't seen the property in person) despite it being listed as having a "fully equipped kitchen".
When I moved in I had to spend the first 3 days cleaning the property as the surfaces were sticky and dusty, and cupboards had items from previous tenants left in them. Generally it had not been cleaned to a professional standard but I didn't raise it as an issue because, again, it was the height of the pandemic so I was making allowances.
After moving out, the check out inspection showed that the skirtings needed some dusting along with the top of the shower, and the washing machine dial needed a wipe. For this, they organised two full room cleans of the kitchen and bathroom, and are claiming £80 out of my deposit, along with £15 for a small stain on a wall which they haven't even painted.
I'll be going through the ADR with Safe Deposits Scotland.
Finally, communication between staff and tenants is incredibly poor. I had new tenants turn up 3 times while I still occupied the property (again in the middle of a lockdown) wanting to get in to view it. I informed Fineholm after the first instance but they clearly did not request that the new tenants cease turning up at my door.
Do not let a property from them, it will end up more stress than it's worth.
70 days ago