14th Feb 2024 (6 weeks ago)
UPDATE:
Awful letting agency, really unhelpful and unfriendly. After spending a year in a property rented through them none of the long list of issues that were present at move in were ever resolved without so much as an apology. And now it's came to leaving I'm struggling to get my deposit back because they don't even seem to know how their own processes work.
Do yourself a favor and avoid this organisation all together.
ORIGINAL REVIEW:
All super helpful and friendly until we moved in.
The house was left in an awful state, which meant day 1 of move in was spent cleaning. The garden was left full of rubbish, rubble, glass and screws and 2 months later, and I'm still asking weekly when this is going to get removed so the kids can safely play in the garden. When I first reported this, their response to this was "there is no glass in the garden", the absolute cheek of being called a liar by a so-called professional is disgusting.
I've sent a job list to them regularly and asked for updates, and I'm always told that they're waiting for the landlord to get back. We've got gaps between the kitchen units and the wall where food could fall and attract critters, we've got door handles missing from doors, we regularly fall over carpet that hasn't been fitted to the floor.
We love this house and want to be here long term but the letting agency won't work with us to get it upto a decent standard and it's just so frustrating!
Don't rent from here with any promises that they'll work with you to solve things, they won't.
Also, we were forced to sign a contract for the house that started 14 days before we were told we could move in. This has now left us having to pay bills for the time that the gas/electricity was used by the builders and decorators that left the house in such a mess.
Mega avoid.... Read more